Communication Operator Lead
About The Position
Coordinates the day-to-day workflow and provides work direction to Communications Operators. Coordinates department scheduling and training, assuring performance standards and department policies and procedures are followed. Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues. Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale. Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service. Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices. Connects, and directs calls to appropriate locations. Serves as a communication link between in-house and on-call personnel, patients, and caregivers. Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures. Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones. Monitors the timely reception of monthly call schedules from physician offices and hospital departments. Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.
Requirements
- High School Graduate.
- Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard.
- Excellent verbal communication skills.
- Must possess independent decision-making ability.
Responsibilities
- Coordinates the day-to-day workflow and provides work direction to Communications Operators.
- Coordinates department scheduling and training, assuring performance standards and department policies and procedures are followed.
- Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance.
- Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues.
- Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
- Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service.
- Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices.
- Connects, and directs calls to appropriate locations.
- Serves as a communication link between in-house and on-call personnel, patients, and caregivers.
- Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
- Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
- Monitors the timely reception of monthly call schedules from physician offices and hospital departments.
- Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
