Communication Operations Specialist

University of Dayton • Dayton, OH

20h • Hybrid

About The Position

As part of the Division of University Marketing and Communications, the
Communication Operations Specialist is a member of a technical marketing team
that collaborates closely to support the communication needs of the Division of
Enrollment Management.

Through the EM Marketing and Communications team, this position is responsible
for executing communications that promote the University to prospective
undergraduate students, including but not limited to high school students,
transfer students, UD Sinclair Academy students, international students,
veterans and military-connected students, parents and high school counselors.

The Communication Operations Specialist is committed to service excellence in
the execution of our most vital touchpoints — from publishing and fulfilling
acceptance letters that generate excitement for admitted students, to merging
financial aid communications that clearly articulate the costs and value of a UD
education, to sending emails that help recruitment and admission move students
through the marketing funnel. This role focuses on the “how” of communication:
writing SQL queries and building Salesforce reports to pull precise audiences,
merging data in high volume letters and PDFs, and ensuring every piece of mail
or email we send is accurate, personalized and professional.

Reporting to the Associate Director of Communication Operations, this role will
prepare critical direct mail communications while also supporting the execution
of email campaigns, data requests and managing inventory of the team’s print
materials.

Rooted in our Catholic, Marianist traditions, University Marketing and
Communications is committed to inclusion and belonging. This position will work
to ensure we are accurately communicating with and reaching the many audiences
vital to the University’s success.

This position is located in Dayton, Ohio; a hybrid work schedule is available
with a mixture of on-campus and remote work.

Requirements

• Bachelor’s degree OR Associate’s degree with equivalent work experience
• 1 or more years of experience in a data-driven or print fulfillment role
• Experience with mail merges for letters and print projects
• Strong attention to detail and data accuracy with a commitment to service excellence
• Ability to manage projects independently while contributing to team goals
• Proven ability to produce positive results while maintaining multiple projects with competing priorities in a fast-paced environment

Nice To Haves

• Working knowledge of Oracle SQL, HTML, Alteryx, Adobe InDesign, S-docs, Edify and/or Microsoft Office Suite (primarily Word and Excel)
• Familiarity working in an Agile scrum project management environment
• Experience with email marketing: building email templates, pulling data for audiences and sending emails (Salesforce Marketing Cloud preferred)
• Experience with CRM software and reporting (Salesforce preferred)
• Experience working with higher education data

Responsibilities

• Executing communications that promote the University to prospective undergraduate students
• Writing SQL queries and building Salesforce reports to pull precise audiences
• Merging data in high volume letters and PDFs
• Preparing critical direct mail communications
• Supporting the execution of email campaigns
• Managing inventory of the team’s print materials

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees