Communication Specialist

Children's Mercy KC•Kansas City, MO

1d•$22

About The Position

The Transfer Center phone is the first contact for all direct admissions, consults and transport requests. The International Association of Medical Transport Communication Specialist (IAMTCS) certified EMTs, Paramedics, LPNs, and CNAs working in the Transfer Center provide many services internally to our CMH employees while also serving as the first point of contact at Children’s Mercy for outside referral providers. The Communication Specialists handle an average of 2500 phone and radio calls daily. Calls include providers requesting direct admits; referrals to the Emergency Department; requests for our neonatal/pediatric transport team; consults with a subspecialist; METRO (neonatal) consults, Home Vent or Pulse Ox consults; SCAN or SANE referrals; clinic appointment escalations; Trauma activations and many other responsibilities. The Transfer Center is the epicenter of the Children’s Mercy Critical Care Transport Team, one of the three busiest neo/peds specialty teams in the country for over a decade. The Certified Flight Communicators (CFC) receive the initial call requesting our team and are responsible for conferencing the referral provider with the appropriate medical control physician at CMH; dispatching the team by jet, turbo prop airplane, helicopter or ground ambulance; notifying pilots; obtaining weather checks; tracking the teams throughout transport with GPS and continuous communication; and communicating with the CMCCT Shift Coordinator and referral provider/facility. The dedicated and conscientious Transfer Center staff provides ongoing support and resources to maintain the safety of our Critical Care Transport teams in all modes of transport, throughout all missions. Assists community providers and internal physicians with emergent and non-emergent requests for specialty consults, inpatient admissions, Emergency Department referrals, and dispatches the CMH Critical Care Transport team. Accepts patients to the Emergency Department on behalf of the ED attending physician. Tracks and coordinates ground and flight communication and following with the transport team during transports. Works as a team member and supports a teamwork philosophy. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Requirements

HS diploma or equivalent and 1-2 years experience 1 year of clinical experience preferred or
Associate's Degree preferred
One of the following: Licensed Emergency Med Tech MO, Licensed Emergency Med Tech KS, Licensed Paramedic KS, Licensed Paramedic MO, Certified Nurse Aide MO, Certified Nurse Aide KS, Licensed Practical Nurse KS, Licensed Practical Nurse MO, LPN Multistate License, LPN Multistate License Kansas required upon hire
Employees must obtain Licensed Paramedic KS or equivalent within 90 days
Employees must obtain Licensed Paramedic MO or equivalent within 90 days
Employees must obtain LPN Multistate License Kansas or equivalent within 90 days
Employees must obtain LPN Multistate License or equivalent within 90 days

Nice To Haves

CFC (Certified Flight Communicator) per IAMTCS Preferred Upon Hire

Responsibilities

Triages and processes all emergent and non-emergent requests from providers for transports, direct admissions, Emergency Department referrals and consults.
Utilizes quality improvement measures and lean standard work to improve communication of patient care.
Participates in continuing education and professional development to expand knowledge, enhance role performance, and improve patient placement and throughput.

Benefits

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Children’s Mercy benefits.

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