Commonwealth Campus Mental Health Case Manager

Penn State University • Mont Alto, PA

5d • Hybrid

About The Position

The Pennsylvania State University, Center for Counseling and Psychological Services (CAPS), University Park, has an opening for a Mental Health Case Manager – Commonwealth Campuses-Senior Professional available beginning March 1, 2026. The purpose of this position is to improve continuity and coordination of mental health care for students at the Counseling Services of the Penn State Commonwealth Campuses. The Commonwealth Campus Case Manager- Mental Health position provides consultation regarding psychological concerns. This position works closely with counselors, care teams, physicians, and students to ensure students have access to meet their needs including mental health, insurance, and other needs. This is a hybrid remote position, and the successful candidate must be located within Pennsylvania. This position reports to the Associate Director, Commonwealth Campuses, CAPS, University Park, and is a member of a multi-disciplinary team assisting the Commonwealth Campus Counseling service staff.

Requirements

• Master's Degree
• 6+ years of relevant experience; or an equivalent combination of education and experience accepted
• This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Current licensure or license eligibility as a Clinical Social Worker or Professional Counselor is preferred.
• Candidates should have the ability to provide services to a wide range of students and work with a wide range of staff.

Responsibilities

• Work in collaboration with Commonwealth Campus counselors to facilitate an effective mental health care plan for students.
• Assist with psychiatric hospitalization of students and liaison with local community hospitals and agencies for continuity of care.
• Provide remote case management appointments for Commonwealth Campus students to facilitate client connection to ongoing mental health services.
• Responsible for case management coordination; call insurance companies, perform online searches for services, communicate electronically with students regarding coverage and provider options.
• Advocate for client access to mental health care and other needed services; explain services available to clients when required.
• Manage record requests and assist student in obtaining prior records as needed.
• Collaborate with Care Teams and other campus student support services.
• Provide daytime Case Manager on-call coverage to facilitate continuity of services.
• Review crisis line reports and escalate client care as needed.
• Research, organize and update campus and regional mental health resource information used in case management, by counselors and for student referrals.
• Additional duties may include responsibilities within the unit and with Commonwealth Campus partners and provision of clinical services.
• Attendance at Regional and University wide meetings during the academic year will be a part of the position.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees