Commissions Support Specialist

AppDirect • Chicago, IL

7d • $55,000 - $60,000 • Hybrid

About The Position

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment.

Requirements

• Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles
• Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)
• Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applications
• Self-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goals
• Excellent time management and organizational skills, with strong attention to detail
• Ability to work accurately and effectively in a high-volume environment with minimal supervision
• Ability to handle difficult or disgruntled customers professionally
• Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally

Nice To Haves

• Experience with, or exposure to, the telecom industry is preferred

Responsibilities

• Resolve Advisor commission tickets through detailed analysis and investigation
• Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
• Leverage multiple systems and data sources to research and resolve commission-related issues
• Communicate with Advisors via email or phone to explain investigation findings and resolutions
• Monitor customer satisfaction and escalate issues as needed
• Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed