Commissions Processor, Highland Capital Brokerage
About The Position
We are seeking a detail-oriented and proactive Commissions Processor to join our team at Highland Capital Brokerage. This role supports accurate and timely commission payments for agents and HCB, and collaborates closely with management, brokerage firms, brokers, and carriers. The ideal candidate is professional, analytical, team-oriented, and excels at meeting deadlines. Strong Excel skills are required, and experience with BGA/IMO operations is a significant plus.
Requirements
- 3+ years of experience in life/annuity insurance, banking, brokerage, or call center environments preferred.
- Strong knowledge of Microsoft Office, particularly Excel.
- Strong interpersonal and customer service skills
- Strong oral and written communication
- Analytical and problem-solving abilities
- Team-oriented with a positive attitude
- Ability to multitask and prioritize effectively
- Willingness to assist the team in achieving overall success
Nice To Haves
- Experience with BGA/IMO operations is a plus.
Responsibilities
- Support the commission team in processing payments and maintaining accurate records.
- Assist with internal and external commission inquiries and escalations.
- Perform research on complex commission issues under the guidance of senior staff.
- Process commission payments for brokers and ensure timely reporting from carriers.
- Conduct weekly, monthly, and quarterly analysis of commissions received versus expected.
- Perform data entry that serves as the basis for revenue recognition and calculations.
- Build and maintain professional relationships with management and staff of HCB firms.
- Act as a liaison between HCB firms, IAB brokers, independent brokers, and insurance carriers.
- Provide courteous, accurate, and responsive service via phone, email, or in-person interactions.
- Maintain quality review of all processed work and assist in continuous process improvement.
- Collaborate with other departments and field staff, providing information and proactive updates as needed.
- Participate in ongoing professional development and training opportunities.
- Perform other duties as assigned to support team and department goals.
Benefits
- health, vision, dental insurance
- 401k
- paid time away
- volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
