Commissions Processor

Integrity Marketing Group•St Albans, WV

About The Position

The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies.

Requirements

Excellent verbal communication skills
Analytical skills
Excellent customer service aptitude
Attention to detail
Professionalism
Multi-tasking skills
Dependability
Willingness to learn and adapt
Organizational skills
High school diploma or equivalent; college degree preferred.
1+ years of customer service, sales, and/or call center experience preferred.
Must have exceptional interpersonal, customer service, sales, problem solving, verbal and written communication, de-escalation, and conflict resolution skills.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and apply those to daily tasks.
Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Must be able to pass pre-hire and annual background check.
Must be able to pass pre-hire drug test.
Must be able to pass monthly OIG/SAM Exclusion List checks and annual compliance trainings

Responsibilities

Assist in pulling all statements that correspond with listed deposits within 24 hours of notification of deposit.
Follow company processes in ensuring no statement is processed prior to being Matched/Reconciled.
Process statements fully and accurately within two (2) business days of Matched/Reconciled date. Exceptions permitted.
Submit all batch exceptions in a timely manner.
Recalculate batches daily until all exceptions are cleared.
Update all systems as applicable.
Follow all departmental and company policies and procedures.
Respond to all commission tickets within eight (8) business hours of receipt.
Resolve all commission tickets within four (4) business days of receipt.
Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.
Ensure the commission ticket board is updated.
Maintain an audit rate of <3% error rate.
Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.