Commercial Tire Service Advisor

Bergey'sReading, PA
44d$24

About The Position

Handles all aspects of customer needs via walk-in business and phone sales and assists the outside tire sales team with customer needs.

Requirements

  • Valid Driver's License
  • Successful completion of pre-employment background checks and drug screening

Responsibilities

  • Answers the phone within the 3-ring standard.
  • Greets customers with a friendly and positive attitude.
  • Records information from customers for tire sales, service and/or repair needs.
  • Takes phone calls from customers and the outside sales team and provides support to ensure tires are ordered, shipped, serviced and/or quoted in a timely manner.
  • Assists in handling customer complaints in a prompt and professional manner.
  • Learns basic Accuterm, demonstrates the ability to look up tires/parts/services, prepare a workorder, check inventory and prepare an invoice/quote as needed.
  • Schedules in shop and on the road services.
  • Checks progress of each repair order throughout the day, monitoring time allowances for each repair line. Ensures that customers are contacted during the repair process if additional work is needed.
  • Review next day's schedule, ensuring inventory availability.
  • Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Accounts for documents related to repair orders; ensures that none are missing, and all are processed.
  • Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to management. Ensures proper care, storage, and inventory of specialty tools.
  • Fills in for management when necessary.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Abide by PPE standards outlined in the Safety Manual.

Benefits

  • Vacation and PTO time
  • Paid Holidays
  • 401k with profit sharing
  • Medical, Dental and Vision insurance.
  • Employee Assistant Program
  • FSA and HSA Plans
  • Life Insurance
  • Opportunities for Advancement
  • Paid Training
  • Employee Referral Program
  • Employee Discount

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Wholesale Trade Agents and Brokers

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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