Commercial Tire Service Advisor

Bergey's•Reading, PA

44d•$24

About The Position

Handles all aspects of customer needs via walk-in business and phone sales and assists the outside tire sales team with customer needs.

Answers the phone within the 3-ring standard.
Greets customers with a friendly and positive attitude.
Records information from customers for tire sales, service and/or repair needs.
Takes phone calls from customers and the outside sales team and provides support to ensure tires are ordered, shipped, serviced and/or quoted in a timely manner.
Assists in handling customer complaints in a prompt and professional manner.
Learns basic Accuterm, demonstrates the ability to look up tires/parts/services, prepare a workorder, check inventory and prepare an invoice/quote as needed.
Schedules in shop and on the road services.
Checks progress of each repair order throughout the day, monitoring time allowances for each repair line. Ensures that customers are contacted during the repair process if additional work is needed.
Review next day's schedule, ensuring inventory availability.
Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Accounts for documents related to repair orders; ensures that none are missing, and all are processed.
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to management. Ensures proper care, storage, and inventory of specialty tools.
Fills in for management when necessary.
Strives for harmony and teamwork within the department and with all other departments.
Abide by PPE standards outlined in the Safety Manual.