Commercial Service Advisor

DAHL•La Crosse, WI

18d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Join Team Dahl as a Commercial Service Advisor at Dahl Ford Truck La Crosse in La Crosse, WI! In this position, you will greet commercial guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be rewarded for your customer service and sales. If you have experience in providing excellent customer service, this career opportunity is for you! This position's primary focus will be Ford commercial; however, all heavy-duty brands are worked on at this location. This position will work Monday-Friday.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Greet guests as they arrive at the indoor service department.
Listen to the guest to properly assess their service needs or concerns for their vehicle.
Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
Regularly communicate with the customer regarding the status of their service appointment.
Maintain Customer Happiness scores at or above company standards.