Commercial Service Advisor

Broadway Ford Truck Sales•St. Louis, MO

About The Position

Broadway Ford is the largest Commercial Truck Dealer in the St Louis area, and we are expanding! We are now a Ford Pro Elite Commercial Dealership and the ONLY one in St. Louis. We pride ourselves on being a great place to work. Our team is all about working together, creating good culture, sharing knowledge and getting the job done. If you want a great environment working on big trucks with the opportunity to learn and grow, Broadway Ford is the place to be. We are seeking a Ford Pro Elite Service Advisor to join our team. Successful candidates should be self motivated, professional and a great team player. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Previous experience at a Ford dealership, Heavy Truck Shop or in Fleet as a Service Advisor
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 3 years in a service department
Ability to work on your feet for extended periods of time
Ability to work in a fast-paced environment
Positive, friendly attitude
High school diploma or equivalent
Teammate with a strong sense of dedication to the customer and service team
Good attendance

Nice To Haves

CDK experience is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers