Commercial Strategy & Operations Lead

Mission Critical Group•Dallas, TX

just now

About The Position

Commercial Strategy & Operations Lead Strategy, Enablement, Process Optimization, and Training Position Summary The Commercial Operations Leader is a high-impact, high-visibility role at the center of the commercial engine. Reporting to the Sr. Director of Commercial Operations, this individual drives clarity, alignment, and execution across the organization—turning strategy into action, shaping how teams operate, and building the processes and tools that fuel revenue growth. This is a true builder role. You will design and run the rhythms that set our commercial tempo, translate market and customer insights into actionable guidance, and create scalable systems that elevate sales effectiveness. You will also ensure cross-functional alignment among Sales, Innovation, and Marketing—helping the organization move in sync and with intent. As the business grows, so will you. This role offers the opportunity to carve your own path, deepen expertise across strategy, enablement, process optimization, or training, and play a defining role in shaping the future of our commercial organization and its contribution to company-wide revenue growth.

Requirements

Bachelor’s degree in Business, Strategy, Sales, Marketing, or related field
7+ years in Commercial Operations, Sales Strategy, Sales Enablement, Strategic Marketing, Product Marketing, or related fields
Strong analytical capability and the ability to distill complex data into actionable insights
Excellent communication, facilitation, and cross-functional leadership skills
Experience leading strategic planning cycles, commercial events, or executive-level initiatives
Familiarity with sales processes, enablement, commercialization, or product marketing
Demonstrated ability to operate in ambiguous, fast-paced environments while balancing strategic and tactical work
Demonstrated financial acumen (e.g., ROI modeling, business casing, P&L awareness)
Proven experience with instructional design and change management for commercial initiatives
This role requires approximately 20% travel within the continental U.S.

Responsibilities

Support and co-lead the annual commercial strategic planning process, including timeline management, data synthesis, and leadership alignment.
Lead planning and coordination of major commercial operating rhythms, including: • Commercial Kickoff (CKO) • Commercial Council Meetings • Monthly Business Reviews (MBRs) and other steering forums
Develop leadership-level materials, agendas, frameworks, insights, and follow-up actions that drive alignment, action, and accountability.
Assist with compensation design inputs, quota process alignment, and performance review goal-setting.
Conduct market, customer, and competitive research; synthesize insights to inform product direction, commercialization plans, and go-to-market and revenue generation strategy.
Serve as the strategic conduit for Innovation and Product Management—transforming product and innovation inputs into market-backed commercialization strategies and coordinating integrated execution with Marketing.
Provide sales teams with segment insights, planning tools, and strategic frameworks that guide account, segment, and territory prioritization.
Build and maintain the tools and resources that power field execution—including playbooks, sales motions, content libraries, and messaging guides.
Translate product, innovation, and commercialization insights into clear, actionable tools sellers can use immediately.
Support new product introductions with sales-ready assets that accelerate adoption, clarity, and confidence.
Equip sellers and managers with business management frameworks, deal-support resources, and operational guidance that enhance performance.
Ensure alignment between enablement materials and marketing outputs to maintain consistent, unified messaging across all channels.
Own sales methodology enablement and ongoing reinforcement—codify how we sell, embed into playbooks, and coach to adoption.
Benchmark industry best practices and seller/manager feedback to evolve enablement and training roadmaps.
Map and document current-state commercial processes; design and implement future-state workflows that increase clarity, consistency, scalability, and speed.
Develop and govern SOPs, toolkits, and operational documentation across Sales, Marketing, Innovation, and Product Management interfaces.
Lead continuous improvement initiatives informed by data, stakeholder feedback, and emerging commercial needs.
Partner with the Commercial Operations Analyst to define KPIs, dashboards, and reporting that bring visibility to performance, adoption, and operational health.
Monitor progress against strategic objectives, identify gaps or friction points, and recommend solutions that enhance execution and impact.
Oversee external vendors and internal workstreams for process documentation, tooling changes, and rollout—ensuring quality, timelines, and adoption.
Design and deliver onboarding and role-based training programs that build capability and reduce ramp time.
Develop interactive workshops, skill-building sessions, role-play exercises, and micro-learning modules.
Support major training events, including content development, facilitation, and agenda creation for Commercial Kickoff and quarterly enablement sessions.
Collaborate with sales leadership and product management to identify skill gaps and ensure sales readiness for new products, campaigns, and commercialization initiatives.
Apply instructional design principles and change-management practices to maximize learning effectiveness and sustain behavior change.