Commercial Service Technician (The Greater Boston Area)
About The Position
As a Service Technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks. Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry. Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint. At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.
Requirements
- Minimum 2+ years of relevant experience in the Commercial AV industry environment.
- Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
- Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
- Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
- Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety
- Travel may be required dependent on business needs
Responsibilities
- Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
- Provide training to clients on the use of AV systems
- Engage in preventative maintenance visits to maintain client systems
- Perform equipment delivery and associated responsibilities
- Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
- Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
- Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
- Provide detailed reporting at the end of each service call for record- keeping
- Additional duties as assigned.
Benefits
- Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
