GENERAL SUMMARY: The EC has overall responsibility for food in the restaurant, from ordering through production. The EC oversees all kitchen operations, ensuring restaurant and company standards of quality and service. The EC, in partnership with the GM, is responsible for optimizing profits and increasing sales through proper control of food, supplies, labor, and productivity. ORGANIZATIONAL RELATIONSHIPS: This position reports to Culinary Director or Area Chef (as applicable) as well as the Unit General Manager/Managing Partner. Positions that report directly to this position: All BOH management employees report to the EC. In smaller restaurants, it is possible that all BOH associates report to the EC. In larger restaurants, the BOH associates may, by department, report directly to another BOH manager; however, the EC is held accountable for appropriate staffing and employee retention. DUTIES & RESPONSIBILITIES: Responsible for regularly managing and directing the work of BOH managers (and designated associate departments) which includes the following: hiring, scheduling, assigning and directing work; training, coaching, counseling, developing, and disciplining; conducting regular meetings and ensuring proper education; conducts performance reviews; initiates/recommends promotions & pay increases; resolves employee complaints; decides upon termination and other discipline of employees reporting to the EC. Responsible for managing and directing the work of all BOH departments. Responsible for ensuring that all food is prepared and delivered to guests timely and consistent with Company recipes, standards, and specifications. Responsible for safety, security, and cleanliness of BOH areas and equipment in the restaurant in accordance with Company policies, standards, and applicable codes and regulations. Develops and presents an annual business and budget plan working cooperatively with the GM. With respect to the finalized business plan and budget adopted for the restaurant, is responsible for ensuring monthly compliance to budget (i.e., labor, food, and other costs). Responsible for exercising discretion and independent judgment with respect to the BOH Department, including interpreting, implementing, and enforcing management policies and operating practices, carrying out major assignments in conduct of operations, and investigating and resolving matters of significance to management, and representing the Company in complaints, disputes, and other grievances. Responsible for controlling food costs by ensuring properly billed, received product, and investigating variances. Assures that all Company and restaurant specific policies and procedures are adhered to on a regular basis (e.g., Food Safety, Sanitation, Allergy, OSHA-related, Employee Handbook). Performs job functions of other management personnel in their absence and/or in addition to them. Addresses guest complaints and overall guest satisfaction issues promptly and professionally by taking appropriate action. Utilizes all Company business systems effectively (e.g., POS, HRIS, Hiring/Selection, Scheduling, Inventory and Labor Management Systems). Responsible for appropriate restaurant maintenance, i.e., snow removal, plumbing, landscaping, lighting, signage, equipment issues.
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Job Type
Full-time
Career Level
Manager
Education Level
High school or GED