Commercial Sales Support Specialist
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. As a Commercial Sales Support Specialist , you will manage accounts relationships.
Requirements
- High school diploma or an equivalent combination of education and experience.
- A minimum of 1 year related experience.
- Strong abilities with building relationships, listening, persuading, negotiating and managing time.
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Effective at written and verbal communication.
- Intermediate industry and product knowledge.
- Must be able to use Microsoft Office and Customer Relationship Management software.
Nice To Haves
- Bachelor's degree or equivalent is preferred.
Responsibilities
- Create and manage daily customer quotations.
- Negotiate plan and spec jobs with respective house accounts.
- Responsible for some of the order entry, order maintenance, and management of order delivery process.
- Manage weekly bid schedule.
- Prioritize projects and communicates bid date and time, co-coordinating quoting responsibilities and objectives with Commercial Territory Managers.
- Manage quote follow-up process including updating weekly open quote reports, updating CRM to reflect quote status and coordination with 3rd party vendors.
- Assist in credit and collection activities.
- Manage the order credit approval process to avoid delays and past due orders.
- Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
- Coordinate and manage quotes and orders within guidelines for residential districts.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
