Commercial Operations & Supply Chain Manager
About The Position
Key Responsibilities: Customer Service & Inside Sales Lead the customer service / inside sales team, ensuring high-quality customer engagement from inquiry through order fulfillment Oversee order entry, order management, and customer communication regarding pricing, lead times, and delivery status Support inside sales activities including quoting, product selection assistance, and order conversion Act as an escalation point for customer issues related to pricing, availability, delivery, or technical coordination Partner closely with field sales to support account management and growth initiatives Purchasing & Supplier Management: Manage purchasing activities for materials, components, and finished goods Develop and maintain strong supplier relationships to ensure competitive pricing, quality, and reliable lead times Negotiate supplier agreements, pricing, and delivery schedules Monitor supplier performance and implement corrective actions where required Shipping, Receiving & Inventory: Oversee shipping and receiving operations to ensure accurate and timely movement of goods Manage inventory levels to support customer demand while optimizing working capital Implement best practices for inventory control, cycle counting, and warehouse organization Ensure compliance with company procedures and shipping requirements Planning, Process Improvement & Reporting: Align supply chain planning with sales demand, forecasts, and project schedules Develop and track KPIs including on-time delivery, order accuracy, inventory turns, and quote-to-order conversion Drive continuous improvement initiatives across supply chain and customer-facing processes Support ERP and system enhancements related to order management, purchasing, and inventory Leadership & Cross-Functional Collaboration: Lead and develop team members across customer service / inside sales, purchasing, and warehouse operations Foster a culture of accountability, customer focus, and continuous improvement Collaborate with sales, engineering, quality, and finance to ensure seamless execution Qualifications: Bachelor’s degree in Supply Chain Management, Business, Operations, or related field (or equivalent experience) 5+ years of experience in supply chain, operations, or customer-facing roles within an industrial or engineered systems environment Demonstrated experience leading customer service or inside sales teams Strong understanding of procurement, inventory management, and logistics Commercial mindset with the ability to balance customer needs, pricing, and operational constraints Demonstrated ERP system expertise Strong leadership, communication, and problem-solving skills Preferred Experience: Experience in engineered-to-order, project-based, or technical product environments Background in life sciences, bioprocessing, fluid handling, or regulated industries Experience supporting both inside and field sales organizations
Requirements
- Bachelor’s degree in Supply Chain Management, Business, Operations, or related field (or equivalent experience)
- 5+ years of experience in supply chain, operations, or customer-facing roles within an industrial or engineered systems environment
- Demonstrated experience leading customer service or inside sales teams
- Strong understanding of procurement, inventory management, and logistics
- Commercial mindset with the ability to balance customer needs, pricing, and operational constraints
- Demonstrated ERP system expertise
- Strong leadership, communication, and problem-solving skills
Nice To Haves
- Experience in engineered-to-order, project-based, or technical product environments
- Background in life sciences, bioprocessing, fluid handling, or regulated industries
- Experience supporting both inside and field sales organizations
Responsibilities
- Lead the customer service / inside sales team
- Oversee order entry, order management, and customer communication
- Support inside sales activities including quoting, product selection assistance, and order conversion
- Act as an escalation point for customer issues
- Partner closely with field sales to support account management and growth initiatives
- Manage purchasing activities for materials, components, and finished goods
- Develop and maintain strong supplier relationships
- Negotiate supplier agreements, pricing, and delivery schedules
- Monitor supplier performance and implement corrective actions where required
- Oversee shipping and receiving operations
- Manage inventory levels
- Implement best practices for inventory control, cycle counting, and warehouse organization
- Ensure compliance with company procedures and shipping requirements
- Align supply chain planning with sales demand, forecasts, and project schedules
- Develop and track KPIs
- Drive continuous improvement initiatives across supply chain and customer-facing processes
- Support ERP and system enhancements
- Lead and develop team members
- Foster a culture of accountability, customer focus, and continuous improvement
- Collaborate with sales, engineering, quality, and finance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
