Commercial Operations Representative - Call Center

Turner Pest Control•Jacksonville, FL

4d•Onsite

About The Position

If you love making people happy and delivering phenomenal customer service, Turner Pest Control has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Commercial Operations Representative to join our team. A business thrives based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly critical component of the continued success of Tuner Pest Control. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you! Turner Pest Control is proud to offer our employees a host of outstanding benefits! What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!

Requirements

One or more years of administrative/office experience
Strong verbal and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
High School Diploma or equivalent

Nice To Haves

One year call center experience (Preferred)

Responsibilities

Handle incoming calls and emails, helping customers with scheduling, billing, and general service questions.
Work in a fast-paced environment, often juggling multiple tasks at once while ensuring each customer feels valued and heard.
Answer complex billing questions, coordinating services across departments, or following up on previous requests
Resolve issues quickly and leave every customer with a great impression of our company.
Make outbound calls and send emails related to service renewals and appointment reminders
Maintain clear and positive communication with teammates, field staff, and managers.

Benefits

Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation
401(k) Savings Plan
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Enjoy stable, year-round employment with opportunities for growth
Paid training
Paid time off and eight paid holidays
Opportunities for advancement