Commercial Operations Manager
About The Position
The primary role of the Commercial Operations (CommOps) Manager is to oversee the total order lifecycle for the site. The CommOps Manager will be responsible to direct sales, customer service, and project management teams to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the engineering, production, and transportation teams to resolve any customer service, schedule, or contract issues. The CommOps Manager will also work with regional finance and the credit and collections team to help resolve any payment disputes or past due customers.
Requirements
- BS degree or equivalent industry experience required; MBA preferred
- 5 + years sales and/or operations management experience in industrial or construction environment preferred
- Demonstrated ability to read and understand blueprints and contracts
- Strong business and financial acumen that translates to sound, profitable sales, and business decisions
- Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
- Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
Nice To Haves
- Process improvement or lean manufacturing certification is preferred
Responsibilities
- Build & lead commercial team to effectively manage the customer experience; oversee quoting, order management and fulfillment, and customer service standards.
- Understand order-to-cash cycle and take ownership of monthly financial goals
- Develops, implements, and streamlines processes to manage sales orders
- Effectively forecast shipments on a monthly, quarterly, and annual basis
- Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams.
- Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
- Works closely with other departments to drive schedule attainment and resolve customer service issues
- Proactively minimize, respond to, and negotiate escalated customer back charges
- Manages the change order process to minimize project scope-creep
- Assumes overall responsibility to deliver orders on-time and on budget
- Works closely with Production, Warehouse, Procurement & Sales teams to develop and participate in an effective S&OP process
- Other duties as assigned.
Benefits
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
