Commercial Manager
About The Position
The Commercial Manager is the tip of the spear—a commercial leader responsible for growing revenue, deepening client relationships, and protecting margin within an assigned Unit. This role is distinctly commercial, not operational. The CM does not manage day-to-day recruiting or operational workflows. Instead, they own the client relationship end-to-end: from prospecting and closing new logos to expanding existing accounts and ensuring the business retains and grows its client base. Areas of ownership include client acquisition, account expansion, gross profit margin, pricing strategy, and client retention within the assigned Unit.
Requirements
- 5+ years of B2B sales or account management experience, preferably in staffing or workforce solutions
- Proven track record of new business development and client growth
- Strong negotiation, pricing, and contract management skills
- Ability to build and maintain executive-level client relationships
- Understanding of staffing economics: gross profit, margin, bill/pay rates
- Strong leadership, critical thinking, decision-making, and problem-solving skills with a growth mindset
- Demonstrates strong collaboration and communication skills (written and verbal)
Responsibilities
- Own new client acquisition, account expansion, and overall GP growth within the assigned Unit
- Develop and execute commercial strategy aligned with Area and Regional goals
- Conduct Prospecting and Cold Calls to identify prospects and qualify opportunities
- Serve as the senior client relationship owner and primary escalation point for service issues
- Partner with the Area Director to ensure recruiting and operations resources align with growth priorities
- Negotiate pricing, contracts, and commercial terms to protect margin discipline
- Identify cross-sell, upsell, and strategic account development opportunities
- Drive accountability for client retention and revenue concentration management
- Maintain an active sales pipeline through outbound prospecting, networking, and referrals
- Provide market intelligence and competitive insights to the Area Director and RVP
- Participate in QBRs and strategic account reviews with key clients
- Conduct Candidate Marketing activities to all current clients and prospects weekly
- Conduct weekly meetings with current and prospective clients
- Generate new orders and sell sign new clients
- Partner with assigned recruiter to manage the submittal process for accurate and successful placement of candidates
- Identify opportunities for client expansion including TransForce Custom Solutions and Managed Workforce.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
