Commercial Loan Servicing Specialist III

Axos Bank•Los Angeles, CA

58d

About The Position

The Commercial Loan Servicing Specialist III provides advanced-level support in the day-to-day administration and servicing of complex commercial loan portfolios. This role ensures operational accuracy, regulatory compliance, and exceptional client service while acting as a subject matter expert and escalation point for junior team members.

Requirements

Bachelor's degree in Finance, Business Administration, or related field preferred
4+ years of experience in commercial loan servicing or commercial lending operations
Strong understanding of commercial loan products, servicing systems, and regulatory frameworks
Proficiency in Microsoft Office Suite and loan servicing platforms
Excellent analytical, organizational, and communication skills
Proven ability to manage multiple priorities in a fast-paced environment with high attention to detail

Responsibilities

Process loan transactions, including payments, payoffs, and other related activities
Process advances and other related disbursements for commercial lending while collaborating with various business units. Ensure accurate approval and timely disbursement to the borrower or agent via wire transfer (international/domestic) or internal transfers
Work closely with your team and leadership to propose, develop, and actively contribute to the creation and enhancement of new processes and tools
Focus on improving support workflows, increasing efficiency, and ensuring seamless integration with business operations while aligning with organizational goals and best practices
Develop a comprehensive understanding and expertise in the financial industry by learning and applying relevant procedures and regulations
Ensure compliance with industry standards while maintaining strict confidentiality and safeguarding customer information
Maintain or exceed established service level standards for customer service, resolve issues and escalate complex issues as needed
Work closely with various business units to facilitate and process loan term updates, modifications, and escrow disbursements
Ensure all changes are accurately documented, approved, and executed in compliance with company policies and regulatory guidelines while maintaining clear communication with relevant stakeholders
Review daily and monthly clearing general ledger reconciliation for accuracy

Benefits

Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

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