Commercial Loan Servicing Representative
About The Position
The main purpose of this job is to provide back-office operations support for commercial, business banking, and various specialty lending products. Commercial Loan Servicing (CLS) provides back-office operations support for commercial, business banking, and various specialty lending products. We work directly with the Sales and Credit teams to remove roadblocks and complete operational tasks that allow Commerce to meet the customer’s commercial lending needs. CLS operational tasks can include loan document preparation, loan accounting, collateral perfection and monitoring, and legal and regulatory review. Successful candidates will be assigned to a specific team and tasks within CLS based on business needs and the candidate’s skill set.
Requirements
- Ability to analyze, interpret, and understand commercial loan and/or legal documentation with a high degree of accuracy
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
- Associate degree or equivalent combination of education and experience required
- 1+ years customer services experience required
Nice To Haves
- Commercial lending experience preferred
Responsibilities
- Complete a preliminary review of loan submissions to ensure regulatory and legal compliance
- Prepare loan documents in accordance with Commerce Bank’s credit policy
- Interpret complex loan documents to set loans up on the loan accounting system
- Post loan transactions and provide account problem resolution
- Provide ongoing monitoring and reporting of collateral securing commercial loans
- Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy
- Collaborate with internal and external business partners to improve service levels
- Provide research and resolution to customer concerns/issues
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
