Commercial Loan Servicing Analyst III

Truist Bank • Forest Hills, NC

9h • Onsite

About The Position

Under general direction, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality, risk management, client service and efficiency. Develop and follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management

Requirements

• Bachelor’s Degree or work related experience, or equivalent education and related training.
• Five years of analyst or supervisory/manager experience.
• Mastery of technical knowledge or solutions.
• Expert ability to identify, analyze, and resolve issues and draw sound logical conclusions.
• Leader and role model in adapting to changing & competing priorities based on business needs and conditions.
• Expert in basic computer applications such as Microsoft Office software products.
• Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications.
• Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem solving, and organizational skills and the ability to work independently.
• Extremely detail oriented.
• Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates.
• Ability to work and participate in a mutually supporting teamwork environment.

Nice To Haves

• A Master’s Degree.
• Process Improvement or Project Management Certification.

Responsibilities

• Lead project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery.
• Perform Business Unit Acceptance Testing of all systems changes affecting the business unit. Develop training, update procedures, and send communication to business units impacted by the changes.
• Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems utilized by the business unit. Use this knowledge to demonstrate understanding of process and platform interdependencies, and acts as Subject Matter Expert on one or more the processing capabilities and functions by perpetually developing and strengthening knowledge.
• Develop recommendations to mitigate quality control issues, work with leadership and teammates from Risk and Compliance to implement quality controls, and perform quality control functions as a key responsibility.
• Demonstrate ability and initiative to observe and gather facts to determine next steps and to arrive at a logical resolution by observing processes, procedures, flow charts, regulatory requirements, and analyzing case data.
• Demonstrate a mastery knowledge of systems and processes in risk mitigation during internal and external audits.
• Exhibit superior knowledge and interpretation of banking policies and procedures and is able to interpret as well as a cross-functional understanding of all regulatory/compliance requirements related to the business unit as well as multiple lines of business or significant populations of the business portfolio.
• Act as a catalyst for change in making recommendations for streamlining functions and processes, providing input and support for business unit’s systems, processes, and policies.
• Motivate, train, counsel, and encourage lower level teammate’s consistency of operations.
• Collaborate and develop positive communication and relationships with other lines of business in resolving process improvements and issues, support initiatives, and other duties as assigned.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level