Commercial Loan Servicing Analyst II

Truist Bank • Greensboro, NC

8d • Onsite

About The Position

Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality, risk management, client service and efficiency.
Follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management.

Requirements

• Bachelor’s Degree or work related experience, or equivalent education and related training
• Five years of training or work-related experiences in business, finance, lending, compliance/risk or operations
• Expert ability to identify, analyze, and resolve issues and draw sound conclusions
• Proficient in basic computer applications such as Microsoft Office software products
• Professional, courteous, and effective verbal and written communication skills
• Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem solving and organizational skills and the ability to work independently
• Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates
• Ability to work and participate in a mutually supporting teamwork environment

Nice To Haves

• Experience specific to commercial life of loan servicing
• Process improvement Certification

Responsibilities

• Lead/support project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery.
• Proactively participate and assist with cross-training within the department and maintaining written procedures to processes to meet business unit changes, ensuring compliance with policies and government regulations.
• Exhibit superior knowledge of banking policies and procedures as well as a cross-functional understanding of all regulatory/compliance requirements related to the business unit for risk mitigation and monitoring.
• Act as a catalyst for change in making recommendations for streamlining functions and processes, providing input and support for business unit’s systems, processes, and policies.
• Motivate, train, counsel, and encourage lower level teammate’s consistency of operations.
• Demonstrate an exceptional knowledge of systems and processes while maintaining a growth mindset and risk mitigation.
• Observe, measure and delegate daily workload to ensure Service Level Agreement adherence and works with technology teams on enhancements
• Develop positive communication and relationships with peers, partners, and external clients in resolving expedited work and supports initiatives and other duties as assigned.
• Master the complex commercial products, processes and systems.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees