Commercial Lines Team Lead

Gallagher•Carmel, IN

13d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. The Team Leader provides a high level of support to team members, including Account Coordinators and Account Managers. The Team Leader maintains an assigned book of business as required and serves as representative of team to Management. This role requires a significant degree of independent judgment and discretion. The Ideal Candidate · You are an insurance leader who is the epitome of professionalism and customer service · People management and client management are both strong skills in your toolkit · You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work If this sounds like you, we invite you to keep reading and apply!

Requirements

Bachelor's degree with 5+ years client service -OR- High School degree/GED with 5+ years client service and/or claims management experience.
Appropriate licensing as required.

Nice To Haves

1+ years supervisory experience.
Prior experience designing and implementing productivity and client service improvements
Keen understanding of professional and industry standards/practices.

Responsibilities

Ensures accuracy of account information for new and renewal polices and endorsements.
Audits for accuracy in rating, typing, coverages and signatures.
Markets both new and renewal accounts. Identifies account coverages that should be added or expanded.
Maintains accounts and activities per Agency procedures.
Serves as a mentor, positive role model and trainer to staff.
Performs annual Employee Performance Appraisals for team members.
Resolve Employee Relations issues with assistance from Human Resources
Attends client meeting with or without Producer as needed.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program