Commercial Lines Team Lead
About The Position
The Team Leader provides a high level of support to team members, including Account Coordinators and Account Managers. The Team Leader maintains an assigned book of business as required and serves as representative of team to Management. This role requires a significant degree of independent judgment and discretion. The Ideal Candidate · You are an insurance leader who is the epitome of professionalism and customer service · People management and client management are both strong skills in your toolkit · You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work If this sounds like you, we invite you to keep reading and apply!
Requirements
- Bachelor's degree with 5+ years client service -OR- High School degree/GED with 5+ years client service and/or claims management experience.
- Appropriate licensing as required.
Nice To Haves
- 1+ years supervisory experience.
- Prior experience designing and implementing productivity and client service improvements
- Keen understanding of professional and industry standards/practices.
Responsibilities
- Ensures accuracy of account information for new and renewal polices and endorsements.
- Audits for accuracy in rating, typing, coverages and signatures.
- Markets both new and renewal accounts. Identifies account coverages that should be added or expanded.
- Maintains accounts and activities per Agency procedures.
- Serves as a mentor, positive role model and trainer to staff.
- Performs annual Employee Performance Appraisals for team members.
- Resolve Employee Relations issues with assistance from Human Resources
- Attends client meeting with or without Producer as needed.
- Other duties as assigned.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
