Commercial Lines / IT Operations Servicing Intern

OVD Insurance•Grand Rapids, MI

38d•Onsite

About The Position

OVD Insurance offers paid internship opportunities for current students who are interested in pursuing careers in the insurance sector. Our summer internship program presents opportunity for participants to gain insights and experience within the industry. The OVD Commercial Lines (CL) department provides an excellent setting for aspiring professionals looking to start a career in commercial insurance. Our CL Servicing Team has two distinct positions – Account Managers (AM) and Account Coordinators (AC). Each position involves servicing responsibilities related to designated accounts. The AM serves as the main point of contact for clients, while the AC acts as a support to the AM. Both positions are engaged from the beginning to the end of the process and throughout the policy's lifespan, setting OVD apart from other agencies. The above roles require extensive use of Applied EPIC, OVD's agency management system, and its suite of extensions. This system is administered by the P&C Technology Manager. Interns will gain a comprehensive understanding of this system, enabling them to assist with routine requests, maintenance, and data quality initiatives. This internship will shine a light on the intricacies of processing new and renewal business as well as provide exposure to agency operations. It also provides valuable insights which are advantageous for individuals looking to pursue a servicing role in the future. This program aims to augment the academic knowledge you have gained through your studies, allowing you to apply your learning to real-world scenarios. Furthermore, the program features educational workshops, presentations from senior leaders within the organization, and encourages collaboration, fostering interactions with fellow professionals across various locations.

Requirements

Students should be currently enrolled in a higher education institution and entering their junior or senior year of college
Currently pursuing a Bachelor’s Degree in Business & Information Systems, Data Analytics, or Insurance & Risk preferred.
Must be a current student through the duration of the intern program.
Ability to type quickly and accurately on a keyboard (Required)
Ability to focus and review/enter data for extended periods of time.
Microsoft Office proficiency (Required)
Able to work onsite for the duration of the internship.
Internship Date Availability: May 18, 2026 – August 7, 2026
Some travel to different states may be required at the company’s expense
Drive. Ownership. Accountability. Passion.
Extremely strong oral and written communication skills, including the ability to translate “technical speak” in a way that end users at all levels can understand.
High energy work ethic with ability to work independently while maintaining excellent customer relationships.
Proactive approach and highly organized.
Ability to work collaboratively with others.

Responsibilities

Shadow & Train
Work alongside industry leaders and seasoned professionals
Exposure to day-to-day client management
Exposure to operating systems and agency management systems
Data analysis and application
Exposure to the role an agency plays related to Claims
EPIC Data Cleanup project
Assist in building out reports and dashboards
Data Review & Entry
Assist with a variety of projects and tasks related to relationship management, customer service and system administration needed for insuring medium to large businesses.