IT Intern - Order Operations

TDS Telecom

1d • Remote

About The Position

At TDS Telecom, our interns are the future of our company. We provide hands-on learning experiences in a real-world environment, helping you sharpen the skills and knowledge relevant to your field of study or career path. Our goal is to equip you for success and prepare you to compete for opportunities within our company, both now and in the future. Whether you join us immediately after your internship or return to TDS later in your career, we are committed to ensuring you leave with more experience and insight than when you started. TDS Telecom has a great opportunity for an IT Intern – Order Operations. If you are a hardworking and detail-oriented individual who thrives in a fast-paced team environment, this internship provides an excellent opportunity to gain hands-on experience in IT operations and business process analysis. This remote role offers scheduling flexibility, with a minimum of 25 hours per week during core business hours of 9:00 AM - 4:00 PM Central (35-40 hours preferred as your schedule allows). The duration of this internship is expected to be year-round. The hourly rate for this position is expected to be $17/hour. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Intern Resources: As an intern at TDS, you'll have the opportunity to partner with seasoned professionals on high-priority company projects and day-to-day operations. During your internship, TDS offers you: Access to our Intern Associate Resource Group (ARG): This group provides extra resources for your development, opportunities for internal advancement, and forums to connect with other interns across the company. Our ARG meets monthly, where you can hear about other interns’ projects and engage with leaders from various teams. The group also hosts networking events to help you build valuable connections, with the goal of helping you secure full-time employment upon graduation. Prioritization of Your Professional Development: TDS offers in-depth training to ensure you are continuously growing and developing your skills. Focus on Ethics and a Healthy Work-Life Balance: We emphasize ethical practices and offer a business casual work environment to promote a balanced, supportive culture. Encouragement to Volunteer: Interns are encouraged to engage in local charities, university activities, and community events, fostering personal and professional growth through meaningful contributions.

Requirements

• Currently pursuing an Associate’s or Bachelor’s degree in business, information systems, accounting, computer science, quality assurance, or a related field
• Ability to work a minimum of 25 hours per week Monday-Friday from 9:00 AM-4:00 PM CST
• Strong attention to detail, clear communication skills, and the ability to manage multiple tasks
• Proficiency with MS Office (especially Excel)
• Strong analytical and critical-thinking abilities

Nice To Haves

• Familiarity with Salesforce CRM or similar order-management systems
• Interest in process improvement, operations, or workflow analysis

Responsibilities

• As an IT Intern - Order Operations, you will be responsible for ensuring customer orders are completed quickly and correctly.
• In this role, you will review daily reports of aging or at-risk orders, investigate those that require attention, and work with process owners and partner teams to move them forward.
• You will document your findings, summarize trends, identify recurring issues, and help propose enhancements to improve automated order flow.
• This position directly supports timely customer service delivery and offers a valuable learning environment for interns interested in operations, business systems, or IT workflows.
• Exceptional interns may be considered for future opportunities, though full-time employment is not guaranteed.
• This role requires you to be conscientious and proactive in resolving issues.
• You will work with multiple IT teams as well as sales and business support professionals, and will communicate in a variety of styles and contexts.
• The role requires a customer-oriented mindset and good time management.

Benefits

• Medical Coverage
• Health Savings Accounts
• 401(k) plan (if 18 or older)
• Sick leave (10 days accrued per year for full-time and pro-rated for all other associates)
• Employee Assistance and Wellness Programs

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees