Commercial Lines Account Technican - Early Career Development Program

Hilb Group • Southborough, MA

23d

About The Position

The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work. The Associate will complete licensing coursework, gain exposure to Property & Casualty operations, and work closely with experienced team members to develop the skills necessary to transition into a client-facing or support role upon program completion. Program Overview: During the program, responsibilities may include, but are not limited to:

Requirements

• Obtained Bachelor's degree or in process of obtaining
• Strong interest in insurance, business operations, sales, or client service
• Ability to learn and adapt quickly in a fast-paced, professional environment
• Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications
• Ability to learn new systems and technology efficiently
• Strong organizational skills with attention to detail
• Ability to follow established procedures and meet deadlines
• Professional written and verbal communication skills
• Willingness to accept feedback and actively pursue development opportunities
• Ability to work independently and as part of a team

Responsibilities

• Participate in a two-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
• Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
• Learn and utilize agency management systems and Microsoft Office tools to support daily operations
• Assist service teams with administrative and account support tasks under supervision
• Support data entry, document management, and file maintenance in agency management systems
• Shadow producers, account managers, and service team members to learn best practices in client service and sales
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
• Collaborate with internal teams to support projects and workflow execution
• Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
• Attend cohort meetings, leadership sessions, and ongoing training throughout the program
• Meet defined milestones for licensing, coursework completion, and performance expectations

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level