Commercial Lines Account Manager

INSURICA, Inc•Little Rock, AR

17d•Onsite

About The Position

The Commercial Account Manager is responsible for assisting clients with service needs and making changes to existing accounts, meeting service, and sales delivery standards, and performing essential functions to achieve the quality and service standards developed by the agency. This position will assist Producers and Account Executives in the handling and processing of new and renewal commercial business and maintaining high service standards.

Requirements

Property and Casualty license, as required by the State Department of Insurance
2-4 Years of previous account management experience preferred
Bachelor’s degree preferred
Must possess sound knowledge of rating procedures, coverage and industry operations to effectively manage, maintain and write assigned client and prospect lists
Full knowledge of insurance markets is essential
Strong PC skills, with the ability to effectively utilize the agency’s management systems
Ability to work within a fast-paced, changing-priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Nice To Haves

CPCU or CIC designations preferred

Responsibilities

Upon receipt of new business applications or renewal instructions, accurately complete applications for new and renewal business
Prepare proposals and complete applications in coordination with producers, submit applications to eligible and appropriate carriers, and, when requested, obtain client signatures on all applications. The follow-up to ensure the timely receipt of quotations and policies
Perform all necessary ratings sufficient for policy quotation and/or issuance on carrier websites or rating programs. Calculate the premium if the company-rating program is available. Responsible for the issuance of premium-bearing binders, invoices, and resolving carrier accounting discrepancies
Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested
Ensure items are delivered and/or mailed to the client. Initiate correspondence with companies and clients. Maintain follow-up and suspense files on outstanding orders, correspondence, audits, reports, reporting form coverage, and follow up on overdue and suspense items. Maintain expiration control log
Request renewals, endorsements, and other needed data from the companies and insureds. Solicit Producer and Account Executive assistance, when necessary, to issue coverage in a timely, efficient manner and bind coverage within agency underwriting authority
Check new and renewal policies, endorsements, audits, and cancellations, and promptly handle for accuracy in rating, typing, coverage, and signatures, and input these transactions to generate billing invoices and quality products for our customers. Maintain files in an orderly, up-to-date manner
Determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency standards. Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution
Receive phone calls from clients and companies, and comply with the request and/or refer to the Producer and Account Executive
Refer current and prospective clients to the Employee Benefits or Personal Insurance Department, or a Commercial Producer, for solicitation of those lines of business
Participate in seminars and other training, to maintain required licenses, and for knowledge and skill development. Meet with a company representative to update carrier appetite, underwriting guidelines, etc
Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions