Commercial Liability Claims Representative I – Multi-State (BI) - Hybrid
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. The Multi-Line Liability Claim Representative I is responsible for investigating, evaluating, and adjusting multi‑line liability claims, with a strong emphasis on bodily injury (BI). You will manage a diverse portfolio of commercial accounts—trucking, products liability, governmental entities, and other complex risk categories—as part of a national team handling claims across all U.S. jurisdictions. This role requires strong analytical skills, sound judgment, the ability to work both independently and collaboratively, and comfort operating in a fast‑paced, high‑exposure claims environment. You will join a supportive, experienced team of seven claims professionals with access to training, mentorship, and growth opportunities. When we hire adjusters, we look for professionals who thrive on solving complex problems, take ownership of outcomes, and deliver exceptional service with integrity. In this role, you’ll manage multi-line liability claims with precision and confidence, balancing investigative skills with sound judgment to achieve fair and timely resolutions.
Requirements
- 3+ years of liability claim experience or insurance-related experience
- Minimum of 1 year of experience handling bodily injury claims (BI experience is required)
- Active Adjuster License is Required
- Texas DHS Adjuster License (preferred) or an equivalent multi-state accepted license
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong organizational skills, ability to prioritize, and work independently
- Excellent oral and written communication skills
Nice To Haves
- Experience handling multiple commercial accounts
- Bachelor’s degree in Risk Management or related field (Associate degree preferred)
- Knowledge of medical and legal terminology
- Experience handling trucking, products liability, and/or governmental entity claims.
- Strong negotiation skills and comfort working with represented and unrepresented claimants.
- Familiarity with multi‑jurisdictional claim handling and E&O‑sensitive accounts.
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Responsibilities
- Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
- Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
- Authorize and make payment of multi-line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
- Negotiate settlements with claimants and attorneys in accordance with client's authorization.
- Assist in selection and supervision of defense attorneys.
- Assess and monitor subrogation claims for resolution.
- Prepare reports detailing claims, payments and reserves.
- Provide reports and monitor files, as required by excess insurers.
- Compliance with Service Commitments as established by team.
- Delivery of quality claim service to clients.
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
