Explain to the customer the different types of loans and credit options that are available, as well as the terms of those services
Review loan agreements and make sure that they are complete and accurate
Ensure timely loan closing and funding activities
Maintain customer relationships through regular communication and follow up
Maintain up to date knowledge on baking laws, regulations, compliance issues, and bank policies
Maintain a positive working relationship with customers, bank staff, local professionals, centers of influence, and community organizations.
Manage loan portfolio including renewals, modifications, updated credit analysis, collections, collection of required ongoing documentation, annual financial reviews and portfolio monitoring through effective pipeline management, working and keeping documentation exceptions below the board acceptable levels as listed in the loan policy, and maintaining minimum of 75% of annual financial reviews.
Working past due loans and document the files on past due collection plans,etc.
Uses experience and sound judgment to plan and accomplish goals.
Support CNB’s strong relationship culture through quality customer service and superior product knowledge
Provide superior customer service by resolving problems efficiently and responding timely
Identify and implement solutions to problems in general and urgent matters
Actively seek to add and enhance knowledge regarding developments and current trends in the industry
Seek counsel of supervisor on issues as appropriate
Work collaboratively with staff to maintain a team environment
Flexible to accept additional assignments as requested by leadership
Cross train for other positions to cover when necessary
Professionalism while representing CNB (onsite, professional and community events and via communications)
Participate and attend meetings as requested
Recommend policies and procedures as it relates to area of responsibility
Timely responses to inquiries for information to customers, staff and vendors
Answer telephone calls and provide a prompt response