Commercial Kitchen Equipment (CKE) Regional Service Manager

Nextech North America•Hungtinton Beach, CA

1d•$85,000 - $115,000

About The Position

Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America’s largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today! As a Commercial Kitchen Equipment Regional Service Manager, you will do more than manage operations. You will drive performance, elevate teams, and help shape the future of Nextech’s growing Commercial Kitchen Equipment division. This is a high-impact leadership role where strategy, operational excellence, and customer-first service come together. If you thrive in a fast-paced service environment and know how to turn vision into measurable results, this is your opportunity to lead with purpose.

Requirements

5 or more years of field technical or equivalent business experience
5 or more years of HVAC or related service industry experience
1 or more year of Food Service Equipment experience
Proven leadership experience with a strong track record of driving operational and financial results
Experience coaching and developing teams through active, hands-on leadership
Strong operational and technical knowledge to support technicians and customers
Demonstrated ability to manage financial performance, labor, and material costs
Exceptional written and verbal communication skills
Proficiency in Microsoft Office and Excel
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
High sense of urgency, problem-solving ability, and results-driven mindset
Professionalism, discretion, and the ability to build strong client relationships
Ability to work in an office environment
Continuously operate a computer and office equipment for extended periods up to 8 hours
Ability to alternate between sitting and standing throughout the day
Occasionally lift up to 15 pounds
Continuous use of vision, hearing, and speaking
Occasional walking, reaching, bending, kneeling, pushing, pulling, and crouching
Rare climbing as needed
Willingness and ability to travel up to 25 percent

Nice To Haves

Associate’s or Bachelor’s degree preferred
Project Management or Capital Project Management experience highly preferred

Responsibilities

Lead, recruit, and develop administrative teams and dispatch staff to build a high-performance regional operation
Train and mentor hot side and non-mechanical dispatchers and support teams to strengthen operational expertise
Oversee multi-territory CKE technician coordination to ensure seamless service execution
Drive best practices across branches and share operational insights to strengthen the CKE division nationwide
Own and manage Key Authorized Service Agent relationships, ensuring expectations and service standards are met
Serve as the primary liaison for FSE-specific ASA partnerships and regional accounts
Ensure Service Level Agreements are understood, executed, and followed through, including authorizations, project coordination, RMA follow-up, and emergency response
Maintain bottom-line accountability for assigned divisions, managing labor and material costs to achieve company goals and metrics
Oversee warranty one-offs and COD accounts to ensure timely payment and financial accuracy
Act as the escalation point for callbacks and complex service challenges, resolving issues with urgency and professionalism
Support ASM development and champion technician growth through coaching and hands-on leadership
Conduct performance evaluations and annual reviews in collaboration with senior leadership
Review operational reports, communicate insights, and maintain a clear weekly activity schedule
Ensure efficient scheduling and system compliance across dispatch operations
Promote Nextech’s image, professionalism, and reputation in every customer interaction
Deliver consistently high levels of customer satisfaction while driving operational excellence