Commercial Kitchen Equipment Service Manager

TriMark•Houston, TX

18h•Onsite

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program POSITION SUMMARY: The Service Manager reports to the Vice President, Technical Service Located in Houston, TX Full-Time In Office The Service Manager acts as a field manager, responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed.

Requirements

Outstanding written, verbal, organizational, and problem-solving skills.
Self-motivated, resourceful, detail-oriented, and energetic.
Ability to work independently as well as thrive in a team-oriented environment.
Exceptional work ethic with a focus on achieving goals and targets in a timely manner.
Ability to travel.
6 – 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience.
Experience in web-based dispatch systems and knowledge of ERP systems.
Proficient in Microsoft Office (Excel, Word, Outlook).
Team management and leadership experience.
Ability to successfully pass a background check post offer acceptance.

Responsibilities

Ensure staff members are trained on health and safety rules and procedures.
Conduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits.
Oversee training programs for technicians.
Keep technicians focused on customer requirements and maintain continuous communication regarding department productivity.
Perform all technician performance evaluations.
Ensure accuracy and currency of all technician truck inventories.
Collaborate with the parts manager to ensure cycle counts are completed.
Collaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls.
Coordinate to support lease customers.
Follow safe work practices and accident prevention procedures.
Create best practices for handling service and ensure the department follows safe practices.
Maintain accounting of inventory and assist with budget/revenue goals.
Sell additional company services whenever possible.
Create training programs for all technicians and assure the department follows safe practices.
Provide tools necessary to ensure the department's productivity and safety.
Participate in hiring/training and motivate staff to form an effective and efficient team.
Identify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.
Communicate with planning for the service department and the parts department.
Perform other related duties as required and assigned.