Commercial Insurance Advisor

Bell Bank•Grand Forks, ND

About The Position

The Commercial Insurance Advisor/Manager strategically plans for the sales and underwriting profitability of the agency’s commercial lines business. The Insurance Advisor is responsible for the profitable growth of the Agency and contributing to the Agency sales goals. Individually, the Advisor is responsible for prospecting, soliciting, quoting and selling new Property/Casualty and/or Benefits accounts, while meeting their own individual sales goal. The Advisor is also responsible for proactive relationship management of their accounts, working in conjunction with Agency Account Managers.

Requirements

Insurance License.
Previous sales experience, particularly insurance, is preferred.
Commitment to continuous learning/education in insurance and the industries for which you are managing risk.
Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately.
Proficiency in technology to use EPIC system as required.
Good presentation skills.
Good interpersonal skills with a deep and knowledgeable professional network.
Focus on ethics, integrity and honesty.

Responsibilities

Develop, work with, and evaluate insurance carriers to address issues with underwriting, service, claims and technology.
Actively participate to improve our relationships at management levels via agent advisory groups.
Strategic planning for cross selling and upselling projects implemented in all offices.
Monitor and advise CL advisors on sales progress.
Maintain good handle on EPIC and CL workflows to set management direction for sales and service.
Review CL staffing needs and plan accordingly.
Work with HR on hiring and termination processes.
Direct involvement in training for CL staff on coverage, agency sales and service philosophy.
Conduct regular staff meetings with including areas such as education, service, claims, workflows, E&O, etc.
Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups.
Respond to referrals quickly and effectively.
Prequalify prospects for insurability and quality of risk.
Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs.
Determine appropriate insurance markets and make submissions to potential markets.
Design insurance programs and recommend coverages to clients.
Create insurance proposals and make sales presentations.
Be familiar with and following binding rules for all insurance carriers.
Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance.
Introduce Account Manager to clients as part of their service team.
Enter documentation, as required for producers, in EPIC for all new sales processes.
Ask for referrals from insureds to help generate new business.
Accepts and handles prospects assigned by management.
Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them.
Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy.
Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk.
Remarket coverages when necessary.
Propose coverages to round out the account.
Work with Account Manager to provide timely information to carriers and clients according to agency standards and procedures.
Document activities, conversations and data in EPIC according to Agency procedures.
Review complex or unique policy change requests or service activities with Account Manager.
Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff.
Collect current premiums, past due balances and late charges on agency billed items.
Provide assistance as needed for complex or troublesome claim situations.
Retain an agreed upon percentage of accounts each year.
Continue to develop relationships with insureds.
Develop positive and professional relationships with carriers/ underwriters/representatives.
Accept and carry out any duties/accounts assigned by Agency Management.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.