Commercial Insurance Account Administrator

Horst Group • Lancaster, PA

13d • Hybrid

About The Position

Horst Insurance is dedicated to providing legendary insurance services to its clients. From our team approach to providing unique services and resources, Horst Insurance has one simple goal, to become our client's trusted insurance advisor. Horst Insurance provides commercial and personal insurance services and employee group benefits to over 7,500 businesses and families in Pennsylvania, Maryland, and Delaware. We are seeking a detail-oriented and organized Commercial Insurance Account Administrator to support our commercial lines team. In this support role, you will be handling day-to-day administrative and servicing tasks for commercial insurance account managers. This position is ideal for someone with strong organizational skills and a passion for client service in the insurance industry.

Requirements

• Associate's degree in Business Administration, Insurance, or a related field preferred; High School Diploma or equivalent required.
• 1-3 years of experience in commercial insurance administration, customer service, or a related role (experience in commercial lines strongly preferred).
• Active Property & Casualty (P&C) insurance license required (or ability to obtain within 6 months of hire)
• Strong attention to detail and organizational abilities.
• Excellent verbal and written communication skills for client interactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
• Professional demeanor with a client-focused mindset and problem-solving aptitude.

Nice To Haves

• Knowledge of commercial insurance and underwriting basics is a plus.

Responsibilities

• Process policy changes, endorsements, renewals, and cancellations in accordance with agency procedures and carrier guidelines.
• Issue certificates of insurance, auto ID cards, evidence of property coverage, and other client-requested documents accurately and in a timely manner.
• Assist with policy renewals, including gathering updated client information, preparing pre-renewal reports, and coordinating with underwriters.
• Maintain accurate client records in the agency management system
• Support account managers with administrative tasks such as preparing proposals, applications, invoices, and finance agreements.
• Handle routine coverage questions, resolve basic issues, and escalate complex matters as needed.
• Collaborate with carriers, underwriters, and team members to ensure seamless service delivery.
• Handle agency mail and scanning.
• Perform other duties as assigned.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health insurance, dental/vision, 401(k) with match, paid time off.
• Supportive team environment with opportunities for growth.
• Hybrid work option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees