Commercial HVAC Service Coordinator
About The Position
This position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Requirements
- High School diploma or GED
- 2+ years of customer service experience
- 1+ years of experience scheduling workforce
- 1+ years of experience supporting customers via telephone and email
Nice To Haves
- Experience in the HVAC industry
- Experience with scheduling field service technicians
- Excellent verbal and written communication skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office
- Experience with Salesforce, SAP, or similar CRM
Responsibilities
- Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Assist with the management and recording of non-productive technician time
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to load the schedule
- Assist with the management and recording of non-productive technician time
- Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
