Commercial Healthcare Sales Engineer

IGEL Technology

4h•Remote

About The Position

This position requires daily customer, business partner and internal team interaction. Together with the sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engage your peers and move sales opportunities towards closure are routine activities. Some travel may be required, but most work will be remote. A strong desire to learn and a “can do, want to learn” attitude is needed. You will be working with an experienced, motivated team that is willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Requirements

Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams and management
Strong presentation skills
A team player who is influential and builds good working relationships across all levels
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Ability to communicate via phone and email is required
Positive work ethic
Ability to listen effectively and show patience while working with customers, colleagues, and partners
Ability to learn new technologies quickly
Ability to work independently under minimal supervision
Ability to take effective notes
Ability to multitask effectively and work under pressure
Working knowledge of Linux Operating Systems
Working knowledge of Windows Operating Systems
Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
Knowledge of networking concepts, including TCP/IP, DHCP, DNS, et al.
Good understanding of the solutions offered by IGEL’s technology partners

Nice To Haves

Prior Sales Engineer experience preferred
Experience with IGEL OS or other Thin Client/Endpoint operating systems is a plus

Responsibilities

Be part of a team of engineers providing excellent service to our customers and partners
Use of remote tools to demonstrate IGEL solutions and to assist customers in troubleshooting issues
Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to IGEL reference architecture and best practices
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
Work through technical issues at the operating system level
Build and maintain customer and partner rapport through on-site visits and virtual meetings
Demonstrate our technology at industry events and tradeshows
Manage technical issues, solutions, and sales opportunity progress by creating cases within our helpdesk system
Manage case escalation to maintain forward movement on sales opportunities
Ensure clear, professional communication between our teams and the customer
Contribute to customer-facing and internal technical documentation and guides
Continue education by attending training sessions and reading technical documentation
Ability and willingness to travel as needed
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership

Benefits

Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days
401(k) plan with 100% company match
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!