Commercial Field Engineer II

The Guitar Center Company•Westford, MA

2d•$90,000 - $144,000

About The Position

We are hiring for a new world! We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey. Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration. Position Summary: Field Engineer II The Field Engineer is the technical expert on the Tech Ops team performing testing and commissioning of AV systems. They are responsible for ensuring a project is executed with excellence and meets all design requirements in the scope of work. This is done through working with the team in checking, documenting, configuring and programming audio video and network equipment throughout following the installation process. The Field Engineer is the technical liaison with the client for training at the end of each project. About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry. Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion. Why join us? At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to. Love this gig and want to apply? Send your resume and cover letter today, along with salary expectations! Guitar Center and AVDG is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected] [[email protected]]

Requirements

5+ years’ experience in AV systems commissioning, including configuring and troubleshooting.
Experience with AV software platforms, including but not limited to QSYS, Biamp, Crestron, Teams, Zoom, Cisco, Poly, etc.
Must be able to interpret and mark up construction and technical drawings
Experience working with clients in a professional manner
Must be able to effectively explain technical concepts to non-technical users
Highly skilled in oral and written communication – clear, direct, detailed.
Independent work ethic highly motivated to getting a job done right
MS Office – able to use Excel, Word, PowerPoint proficiently without training
This position requires travel to local job sites within driving distance and air travel to out-of-state job sites. Candidates must have a valid driver’s license and be able to fly as needed for project requirements.

Nice To Haves

CTS-D or formal education in engineering or related field preferred

Responsibilities

Commissioning Audio Video systems, inclusive of lighting, shades, and security as needed
Ensure well executed system installation through detailed documentation, including but not limited to:
Review and mark up of drawings
IP and network documentation
System commissioning documentation
Daily reports
Troubleshooting and effectively communicating issues to the team for resolution
Interface & maintain ongoing dialogue for projects with internal project team and clients
Identify and confirm all cabling and hardware is installed and functioning correctly
Direct technical teams on installation challenges
Project manager liaison for engineering inquires
Assist and perform ongoing technical assessment and support for tech ops during integration, install, & commissioning
Other duties assigned as needed

Benefits

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

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