Commercial Field Engineer II

The Guitar Center Company•Westford, MA

18h•$90,000 - $144,000

About The Position

The Field Engineer is the technical expert on the Tech Ops team performing testing and commissioning of AV systems. They are responsible for ensuring a project is executed with excellence and meets all design requirements in the scope of work. This is done through working with the team in checking, documenting, configuring and programming audio video and network equipment throughout following the installation process. The Field Engineer is the technical liaison with the client for training at the end of each project.

Requirements

5+ years’ experience in AV systems commissioning, including configuring and troubleshooting.
Experience with AV software platforms, including but not limited to QSYS, Biamp, Crestron, Teams, Zoom, Cisco, Poly, etc.
Must be able to interpret and mark up construction and technical drawings
Experience working with clients in a professional manner
Must be able to effectively explain technical concepts to non-technical users
Highly skilled in oral and written communication – clear, direct, detailed.
Independent work ethic highly motivated to getting a job done right
MS Office – able to use Excel, Word, PowerPoint proficiently without training
This position requires travel to local job sites within driving distance and air travel to out-of-state job sites. Candidates must have a valid driver’s license and be able to fly as needed for project requirements.

Nice To Haves

CTS-D or formal education in engineering or related field preferred

Responsibilities

Commissioning Audio Video systems, inclusive of lighting, shades, and security as needed
Ensure well executed system installation through detailed documentation, including but not limited to: Review and mark up of drawings IP and network documentation System commissioning documentation Daily reports
Troubleshooting and effectively communicating issues to the team for resolution
Interface & maintain ongoing dialogue for projects with internal project team and clients
Identify and confirm all cabling and hardware is installed and functioning correctly
Direct technical teams on installation challenges
Project manager liaison for engineering inquires
Assist and perform ongoing technical assessment and support for tech ops during integration, install, & commissioning
Other duties assigned as needed