Commercial FAE/Solutions Architect - North America

Advanced Micro Devices, Inc•Austin, TX

1d•Remote

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. We are looking for a Field Applications Engineer (FAE) focused on AMD datacenter technologies, including CPUs and GPUs. This is a field-focused position supporting global datacenter customers as they deploy and optimize AMD-based solutions. The engineer will provide pre- and post-sales technical guidance across the full hardware and software stack, including system-level debug, performance optimization, and solution validation. The role will include working directly with customers on large-scale deployments, reproducing complex issues, and driving root cause analysis in collaboration with AMD engineering teams. In key engagements, the FAE will act as a trusted technical advisor and an extension of the customer’s engineering team. The role also involves developing proof-of-concepts, delivering demonstrations, and creating benchmarking frameworks to highlight AMD platform capabilities. Additionally, the FAE will provide feedback to AMD product and engineering teams on real-world deployment challenges, helping improve future products, tools, and system architectures. The position will also involve creating and delivering technical training and executive-level presentations to customers.

Requirements

Must be able to complete the following with minimal guidance:
Lead customer-facing technical engagements, serving as a trusted advisor to key partners
Debug complex system-level issues across hardware and software stacks in datacenter environments
Reproduce customer issues and develop test harnesses to collect low-level debug data
Drive root cause analysis in collaboration with internal engineering teams
Develop and deliver proof-of-concepts, demonstrations, and benchmarking frameworks
Advise customers on system architecture, deployment strategies, and performance optimization
Coordinate cross-functional debug efforts and communicate status across internal teams
Develop tools, scripts, and experimental frameworks to accelerate debug and validation
Deliver technical and executive-level presentations translating technical insights into business value

Nice To Haves

Strong experience with server and/or GPU architecture, including system integration, validation, and debug
Hands-on experience with platform software environments (Linux/Windows, BIOS, compilers, benchmarks)
Experience debugging low-level system issues across CPU, GPU, storage, and platform components
Background in hardware-software co-debug and performance analysis
Experience with datacenter environments, HPC, or AI/ML workloads
Familiarity with networking technologies (TCP/IP, RDMA, RoCE) and PCIe architecture
Knowledge of platform firmware (BIOS, BMC, SMU)
Experience with ROCm, CUDA, or similar compute frameworks
Ability to manage complex, multi-disciplinary technical challenges across distributed teams
Experience in a customer-facing FAE, Solutions Engineer (SE), or Technical Account Manager (TAM) role
Familiarity with AMD EPYC and Instinct platforms
Experience with large-scale datacenter deployments
Strong understanding of server hardware ecosystems (node, rack, datacenter level)
Experience building benchmarking frameworks and TCO analyses

Responsibilities

Lead customer-facing technical engagements, serving as a trusted advisor to key partners
Debug complex system-level issues across hardware and software stacks in datacenter environments
Reproduce customer issues and develop test harnesses to collect low-level debug data
Drive root cause analysis in collaboration with internal engineering teams
Develop and deliver proof-of-concepts, demonstrations, and benchmarking frameworks
Advise customers on system architecture, deployment strategies, and performance optimization
Coordinate cross-functional debug efforts and communicate status across internal teams
Develop tools, scripts, and experimental frameworks to accelerate debug and validation
Deliver technical and executive-level presentations translating technical insights into business value