Channel GSI FAE/Solution Architect - North America

Advanced Micro Devices, Inc•Austin, TX

1d•Remote

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: We are looking for a Field Applications Engineer (FAE) within AMD’s Partner Support organization, focused on supporting OEM, ODM, and GSI partners as they define, develop, and deploy new platforms based on AMD technology. This is a field-focused role supporting global datacenter customers and partners, with an emphasis on new product introduction, system-level debug, and solution validation involving CPUs, GPUs, and associated development tools. The engineer will provide pre- and post-sales technical guidance across the full hardware and software stack, including large-scale deployments in datacenter environments. Responsibilities include reproducing complex issues, driving root cause analysis, and collaborating with AMD engineering teams to resolve customer challenges. In key engagements, the FAE will act as a trusted advisor and an extension of partner engineering teams, supporting joint development efforts and go-to-market initiatives. The role also includes developing proof-of-concepts, delivering demonstrations, and building benchmarking frameworks to highlight AMD platform capabilities. Additionally, the FAE will support partner enablement, provide feedback to internal product teams, and deliver technical and executive-level presentations to drive successful customer outcomes. THE PERSON: Does this sound like you? We’d love to talk! Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems involving multi-disciplined, multi-functional teams A standout colleague with strong collaboration skills, able to work independently or as part of a team Outstanding oral and written communication skills with a proven ability to build strong technical relationships (internal: Sales, Marketing, Engineering; external: OEMs, ODMs, GSIs) High attention to detail combined with strong planning and organizational capabilities

Requirements

Must be able to complete the following with minimal guidance:
Lead customer- and partner-facing technical engagements, serving as a trusted advisor
Debug complex system-level issues across hardware and software stacks in datacenter environments
Reproduce customer issues and develop test harnesses to collect low-level debug data
Drive root cause analysis in collaboration with internal engineering teams
Develop and deliver proof-of-concepts, demonstrations, and benchmarking frameworks
Advise partners on system architecture, deployment strategies, and performance optimization
Coordinate cross-functional debug efforts and communicate status across internal teams
Develop tools, scripts, and experimental frameworks to accelerate debug and validation
Support OEM, ODM, and GSI partners with technical enablement, validation, and joint go-to-market activities
Deliver technical and executive-level presentations translating complex topics into business value

Nice To Haves

Strong experience with server and/or GPU architecture, including system integration, validation, and debug
Hands-on experience with platform software environments (Linux/Windows, BIOS, compilers, benchmarks)
Experience debugging low-level system issues across CPU, GPU, storage, and platform components
Background in hardware-software co-debug and performance analysis
Experience supporting OEM, ODM, or GSI partners across full technical engagement lifecycles
Experience with datacenter environments, HPC, or AI/ML workloads
Familiarity with networking technologies (TCP/IP, RDMA, RoCE) and PCIe architecture
Knowledge of platform firmware (BIOS, BMC, SMU)
Experience with ROCm, CUDA, or similar compute frameworks
Ability to manage complex, multi-disciplinary technical challenges across distributed teams
Experience in a customer-facing FAE, Solutions Engineer (SE), or Technical Account Manager (TAM) role
Familiarity with AMD EPYC and Instinct platforms
Experience with large-scale datacenter deployments
Strong understanding of server hardware ecosystems (node, rack, datacenter level)
Experience building benchmarking frameworks and TCO analyses

Responsibilities

Lead customer- and partner-facing technical engagements, serving as a trusted advisor
Debug complex system-level issues across hardware and software stacks in datacenter environments
Reproduce customer issues and develop test harnesses to collect low-level debug data
Drive root cause analysis in collaboration with internal engineering teams
Develop and deliver proof-of-concepts, demonstrations, and benchmarking frameworks
Advise partners on system architecture, deployment strategies, and performance optimization
Coordinate cross-functional debug efforts and communicate status across internal teams
Develop tools, scripts, and experimental frameworks to accelerate debug and validation
Support OEM, ODM, and GSI partners with technical enablement, validation, and joint go-to-market activities
Deliver technical and executive-level presentations translating complex topics into business value