Commercial Facilities Operations Manager - West

Rivian • Irvine, CA

5h

About The Position

As the Manager, Operations, Commercial Facilities, you will be responsible for leading your regional Maintenance and Small Works Projects teams, ensuring Rivian’s commercial locations (service centers, parts distribution centers, and retail spaces) operate seamlessly and deliver an outstanding customer experience. You will be instrumental in overseeing site improvements, managing maintenance escalations, and supporting continuous improvement and training. This role is critical for fostering strong communication with local site teams, vendors, and landlords, while upholding Rivian’s high standards throughout the process. Additionally, you will ingest and act on special requests, support the implementation of large-scale programs and drive ad hoc projects, collaborating cross-functionally to champion operational excellence.

Requirements

• 4-5 years of facilities and/or project management experience.
• Minimum 3 years of people management experience
• Strong customer service background in fast-paced, dynamic environment
• Demonstrates excellence in organizational skills, with the ability to perform and prioritize multiple tasks seamlessly while maintaining high attention to detail.
• Creative and effective problem solver.
• Knowledge with CMMS software and project management tools.
• Proficient with Google Suite tools.
• Proven project management skills, including knowledge of project management vocabulary and terminology
• Skilled at managing third party vendor relationships to ensure performance and accountability.
• Capable of delivering senior leadership-level communications.
• Highly motivated, self-starter, with the ability to shift focus very quickly and adjust to rapidly changing priorities
• Excellent verbal and written communication skills, strong critical thinking skills; training experience is a plus.
• Ability and willingness to travel up to 30% as needed

Nice To Haves

• Experience supporting retail and/or service center maintenance and operational programs is a plus.
• Experience reviewing lease documents and working closely with landlords/property managers is a plus

Responsibilities

• Lead, mentor, and develop a small team of Maintenance and Small Works Projects Coordinators/Specialists, fostering a high-performance culture and ensuring effective task delegation and execution.
• Establish and maintain strong relationships with cross-functional stakeholders.
• Intake, validate, and prioritize special requests and site improvement initiatives.
• Manage vendor relationships and service level agreements (SLAs) for maintenance, repairs, and facility services to ensure quality, reliability, and cost effectiveness.
• Track and report key performance indicators (KPI’s) for inclusion in Quarterly Business Reviews (QBRs).
• Review and approve purchase requisitions and operating expenses; identify and report any inconsistent data to determine impact and/or accuracy of expenses.
• Ensure all maintenance and project escalations are responded to within a timely manner and while exceeding Rivian expectations. Assess as required and take the necessary corrective action. This includes providing emergency response support.
• In partnership with the Strategic Operations team, support the implementation of facilities operations programs and procedures needed to keep Rivian commercial facilities operating with maximum effectiveness and adhering to brand standards. This includes hosting formal and ad-hoc training for local site teams.
• Update and maintain accurate records and official documentation for your respective region. This can include renewals of regulated documentation.
• Track, delegate, and complete project and site audit action items to ensure compliance with Rivian standards, safety regulations, and operational best practices.
• Conduct and attend potential site visits and warranty walks.
• Review and understand lease-related documentation; manage requests and relationships with landlords/property managers, escalating to Lease Administration/Real Estate as needed. Provide supporting documentation for lease renewal process.

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed