Commercial Experience Manager

DLL Group • Wayne, PA

4d

About The Position

The Global Commercial Experience Lead is responsible for driving and executing initiatives that support DLL’s commercial transformation. Reporting to the Head of Commercial Transformation, this role focuses on delivering projects that enhance member experience, enable commercial effectiveness, and ensure successful implementation of change across Markets and Global Business Units (GBUs). The position requires strong project management capabilities, a structured approach to change management, and the ability to connect talent development with business objectives. The role involves ownership of key member experience projects, including compensation enhancements, new ways of working, performance expectation frameworks, and leadership development initiatives. Your key focus is to help define and implement the DLL strategic vision and roadmap for the commercial member lifecycle guaranteeing a top-class experience in DLL. You will work hand-in hand with Group HR and the Global Business Units (GBUs) to ensure that we maintain alignment with overall DLL member strategy as well as meet the needs of the GBUs. This role is global and can be based in any DLL country, and you will be part of an international team of professionals. Collaboration is the way we can achieve our goals and ambitions. Together through diversity and inclusion we will become better at what we do. Find out more here about how you can unleash your full potential at DLL! Day to Day Commercial New ways of Working Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles Change Management & Execution Lead change management initiatives that improve member experience and support commercial enablement. Apply change management frameworks and project structures to ensure effective delivery. Drive business readiness and oversee successful implementation and rollout of global initiatives. Member Experience & Capability Development Own and manage projects related to member experience, including: Transform commercial compensation in order to attract/ keep top talent and make clear connections between targeted outcomes and behaviors/activities Onboarding programs and playbooks Tools and frameworks for performance expectations and sales member productivity Leadership and member development programs Align career pathing with capability-building initiatives to support long-term talent development. Performance Monitoring & Reporting Provide regular updates on project progress, outcomes, and future plans. Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives. Support the Head of Commercial Transformation in strategic and operational priorities. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Career development opportunities: online learning, member development programs. Check this link to an overview of all benefits in your region.

Requirements

• University-level degree, MSc preferred
• Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
• Proven ability to design and implement employee experience frameworks across the lifecycle.
• Strong project management skills with the ability to manage multiple projects simultaneously
• Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high-value deliverables
• Tech-savvy and a Power User of Microsoft Office Suite and other tools
• Excellent communication skills across all organizational levels.
• Ability to manage resistance to change and navigate complexity.
• Knowledge of Financial and professional Services
• Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization
• Fluent in English, other languages beneficial

Nice To Haves

• Experience in a commercial role preferred; experience in an HR or employee experience role preferred

Responsibilities

• Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role
• Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles
• Lead change management initiatives that improve member experience and support commercial enablement.
• Apply change management frameworks and project structures to ensure effective delivery.
• Drive business readiness and oversee successful implementation and rollout of global initiatives.
• Own and manage projects related to member experience, including: Transform commercial compensation in order to attract/ keep top talent and make clear connections between targeted outcomes and behaviors/activities
• Onboarding programs and playbooks
• Tools and frameworks for performance expectations and sales member productivity
• Leadership and member development programs
• Align career pathing with capability-building initiatives to support long-term talent development.
• Provide regular updates on project progress, outcomes, and future plans.
• Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives.
• Support the Head of Commercial Transformation in strategic and operational priorities.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees