Commercial Experience Product Manager, Serviceability

HP•Houston, TX

19d

About The Position

At HP we imagine the future and make it happen. We love transforming customer insights and innovative new ideas into extraordinary products and experiences to lead in the market. We believe that each employee contributes to making a meaningful difference in the lives of our customers. In the Commercial Experiences Product Management Team, we are continuously driving strategies for how to deliver new innovations and solutions to enhance customer experiences across our commercial PC Portfolio. We spend countless hours diving intimately into our customers’ requirements and future needs, understanding future trends and evaluating new technologies – so that we can define and deliver ground-breaking new experiences for our customers. As a Product Marketing Manager within our team, you will be responsible for end-to-end Product and Experiences strategies for our Commercial PC systems. We are looking for an experienced product manager who is passionate about customers and loves thinking of how experiences can attract new customers and change category perceptions. You will join a dynamic and fast-paced business group in a company known for its respect for employees and industry leadership. You will work on cross-functional teams with some of the best R&D, design, and experience engineers, operations, marketing, and finance leaders to create, build, and define end-to-end experiences and solutions that deliver value to the customer. The Commercial Systems business is a fast-paced dynamic business that continues to reinvent computing experiences within the industry. We are continually striving to grow and lead within the industry by offering products and solutions that delight our customers. As a product marketing manager within the Commercial Experiences Product Management Team, you will be responsible for defining and delivering an exciting portfolio of products and solutions that will take our computing business to the next level and create lasting value for our users.

Requirements

MBA or equivalent experience strongly desired
10+ years working with product marketing fundamentals
10+ years working in PC services and/or support
Proven track record of bringing successful products and solutions to market, preferably in PC services & support
Excellent leadership capabilities with ability to bring diverse groups together to move an initiative forward
Proven capability in project management and cross-functional team management
Deep customer empathy and natural curiosity about customer use cases
Telemetry and d ata-driven decision approach to decision-making
Excellent communication, interpersonal and management skills to interact with peers, colleagues, management and cross-functional teams
Expertise working across functional and organizational boundaries with demonstrated ability to influence and persuade outside of your organization
Strong business acumen – ability to drive a business strategy and model a solution’s financial opportunity and understand performance impacts
Intuitive story-telling aptitude and narrative creation expertise
Proactive, action-oriented and resourceful problem-solving attitude
Strategic and analytical thinking skills – with experience also operating at a detailed level
Broad knowledge of marketing and marketing program implementation; knowledge of product lifecycle, in-depth knowledge of the key marketing elements (products, pricing, place and promotion)
Self-starter; ability to work independently
Strong team player with ability to fill gaps to get the job done
Affinity for software, new technologies and PCs are a plus

Responsibilities

Successful development and execution of PC Serviceability experiences within the Commercial Experiences Team
Leads telemetry-based predictive serviceability experiences that involve cross-functional, portfolio-wide coordination to provide integrated products/services/ solutions
Works with Services, Support, Warranty & Telemetry teams to help assist with the vision, strategy and roadmap for PC Serviceability products and services.
Gathering and developing customer insights and analyzing future customer trends
Build a strong knowledge base of industry hardware and software market & technology trends to identify new opportunities and intersections with customer insights
Develop and drive the roadmap for end-to-end customer experiences across our commercial systems portfolio
Create strategies for how we will lead, grow and create value in our portfolio with these solutions and experiences
Provide closed-loop analysis of our strategies and performance
Create the solutions narrative and value propositions for downstream teams
Develop pricing and positioning strategies appropriate for our global markets
Collaborate with a global, cross-functional team to develop products and solutions
Work across organizations to ensure that our solutions and experiences are implemented and executed according to our strategies
Regularly recommend and pitch solutions and strategic direction to senior management
Act as an expert to downstream marketing and sales team and be called upon to help enhance communications to customers and partners

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave