Commercial Brand Experience Leader
About The Position
The Commercial Brand Experience Leader (CBEL) is a key connector between sales, production, and our commercial clients , ensuring every project delivers a world-class, professional experience from first impression to final walkthrough. This role blends marketing execution, sales support, and production coordination . You’ll be the go-to person making sure nothing falls through the cracks — communication is tight, materials are polished, and clients feel confident and cared for throughout the process. If you’re highly organized, proactive, creative, and thrive in a fast-paced, team-oriented environment, this role was built for you.
Requirements
- Highly organized with exceptional attention to detail
- Strong written and verbal communication skills
- Comfortable juggling multiple projects and priorities
- Confident working cross-functionally with sales, production, and leadership
- Creative, proactive, and solution-oriented
- Professional, polished, and client-focused
- Passion for continuous improvement and personal development
Responsibilities
- Production & Client Coordination
- Serve as the first line of response for commercial client escalations or issues
- Track and assign material invoices to the correct jobs daily
- Assist with onboarding new crews and ensure required documentation is complete
- Communicate with clients on tentative, upcoming, and confirmed production start dates
- Coordinate white space communication with production leadership
- Support pre-production planning, including:
- Color selections and renderings
- Equipment check-in / check-out / rentals
- Project timelines
- Flyers and notices
- Pre-handoff checklists
- Ensure consistent, accurate communication between clients, painters, staff, and ownership
- Marketing & Brand Experience
- Own and manage a monthly commercial marketing calendar
- Create and execute commercial marketing themes , events, and client appreciation initiatives
- Coordinate and support trade shows, client visits, and commercial events
- Gather, organize, and submit commercial case studies
- Maintain before-and-after project photos and client references
- Create and manage commercial-focused social media content
- Support sales team with email campaigns , target lists, and content creation
- Update website with current commercial content, project photos, and team images
- Drive and manage Google reviews from commercial clients
- Assist with annual commercial marketing budget planning
- Track and manage marketing spend to stay on budget
- Sales Support
- Create and maintain sales presentations, templates, and marketing materials
- Ensure sales materials are organized, ordered, and available
- Manage thank-you gifts and post-sale follow-up
- Maintain clean, organized, and accessible files
- Prepare and present commercial division reports to leadership
- Provide clear, ongoing communication to ownership and staff
- Attend sales events and trade shows as needed
Benefits
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
