Commercial Enablement Director

Canoe Intelligence•New York, NY

3d•Hybrid

About The Position

As the founding senior hire for Commercial Enablement, you will design and lead the overarching strategy and execution for Learning and Development across Canoe’s Go-To-Market (GTM) organization. This is a high-impact leadership role focused on institutionalizing alternative investment domain expertise and driving measurable revenue growth through sophisticated process enablement. You won't just be managing a Learning Management system; you will be building a world-class engine that empowers our Sales and Client Success teams to excel in their roles.

Requirements

Deep Industry Expertise: Extensive knowledge of the alternative investments industry is required. You must understand the pain points of investment firms in managing their alternative investments.
Senior Leadership Experience: Proven track record of building enablement or instructional design programs from the ground up in a high-growth environment.
Instructional Design Mastery: Expert-level skills in creating sophisticated, engaging training content for a highly technical audience.
Executive Presence: Exceptional communication skills, with the ability to influence senior stakeholders and build strong cross-functional relationships.
Ownership Mindset: A proactive problem solver who thrives in "0 to 1" situations and sets the highest standard for excellence.
Tech Stack Proficiency: Experience with enterprise-grade LMS platforms (specifically Highspot) and CRM tools

Responsibilities

Strategic Enablement Roadmap: Move beyond tactical module creation to design a long-term enablement strategy that aligns with Canoe's rapid scaling organization and revenue targets.
Enablement Content Development & Execution: Own all programming and execution required to successfully build and launch enablement initiatives.
LMS Management: Finalize launch of our Learning Management System (LMS), establishing a rigorous formal certification framework to verify that every team member is a subject matter expert.
Advanced Sales & CS Playbooks: Create high-level playbooks for objection handling, market positioning, and competitive differentiators specifically tailored by client segment, region, and size.
Cross-Functional Leadership: Partner with Product, Sales Engineering, Marketing, and other functional leaders to build robust enablement programming.
Data-Driven Optimization: Establish KPIs to measure the direct impact of enablement programs on sales cycle compression, win rates, and client retention.
Onboarding Ownership: revamp onboarding process within our Learning Management System and uplevel existing onboarding to reduce ramp time amongst Commercial hires.