Commercial Electronic Banking Specialist

Glacier Bancorp, Inc. • Belgrade, MT

7d

About The Position

The Commercial eBanking Specialist will assist with eBanking and Operational products and services. Commercial eBanking Specialist will greet customers with a smile, assess and fill their needs in a professional manner. The Commercial eBanking Specialist is also responsible for assisting customers with Cash Management & Treasury Management questions and performing branch clerical duties.
Duties include but are not limited to:
Respond daily to client questions and issues regarding Cash Management & Treasury Management systems and services to ensure effective client system utilization and understanding while providing excellent customer service.
Assist with set-up and ongoing maintenance of Cash Management & Treasury Management customers to include system parameters for related products and services. Assist with annual review and audit of each Cash Management & Treasury Management customer and their individual controls to mitigate unnecessary risk.
Assist with implementation of Electronic Banking/Cash Management/Treasury Management software upgrades and enhancements by utilizing and actively participating in products and services offered.
Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing.
Work closely with Digital Banking Officer on implementation and testing of new products and training requirements.
Account research related to RDA, RDC, Debit Card, Cash Management, Treasury Management and Bill Pay.
Daily review of ACH returns, corrections and memo posted items and review various reports related to eBanking. Daily review of iPay Reports. Initiate Bank wires.
Perform other related duties as requested.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
Employees are required to actively use the service pledge in all customer encounters.
Service Pledge: Smile
Eye Contact
Refer to Customer by name
Viable Options
Instant Acknowledgement
Customers Always Come First
End with “Thank you”

Requirements

• High School diploma or equivalent required
• Strong customer relations skills & experience required
• Ability to work in a professional manner
• Ability to communicate effectively verbally and in writing
• Knowledge of equipment, PC, network, etc.
• Knowledge of online services on internet
• Ability to understand and follow written and oral instructions
• Ability to set goals, manage time, adjust to change and maintain priorities.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable and timely attendance.
• Must be capable of climbing / descending stairs in an emergency situation.

Nice To Haves

• Clerical experience preferred
• Previous bank experience preferred

Responsibilities

• Respond daily to client questions and issues regarding Cash Management & Treasury Management systems and services to ensure effective client system utilization and understanding while providing excellent customer service.
• Assist with set-up and ongoing maintenance of Cash Management & Treasury Management customers to include system parameters for related products and services.
• Assist with annual review and audit of each Cash Management & Treasury Management customer and their individual controls to mitigate unnecessary risk.
• Assist with implementation of Electronic Banking/Cash Management/Treasury Management software upgrades and enhancements by utilizing and actively participating in products and services offered.
• Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing.
• Work closely with Digital Banking Officer on implementation and testing of new products and training requirements.
• Account research related to RDA, RDC, Debit Card, Cash Management, Treasury Management and Bill Pay.
• Daily review of ACH returns, corrections and memo posted items and review various reports related to eBanking.
• Daily review of iPay Reports.
• Initiate Bank wires.
• Perform other related duties as requested.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
• Employees are required to actively use the service pledge in all customer encounters.

Benefits

• medical, dental, vision, and life insurance
• health savings account option
• Employee Assistance Program (EAP)
• health rewards program
• retirement savings plan, including 401(k) and Profit-Sharing plans
• short and long-term disability benefits
• education and training benefits
• discounts on banking products and services
• generous Paid Time Off (PTO) plan and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED