Commercial Electronic Banking Specialist - Electronic Banking

Northrim Bank • Anchorage, AK

6d • $30 • Onsite

About The Position

Are you the go-to tech-savvy problem solver in your office? Do you thrive in fast-paced environments where no two days are the same? If you love helping customers master digital tools while being the expert others turn to for guidance — this role is for you.

We’re looking for a Commercial Electronic Banking Specialist to power up our Electronic Banking Support Division. You’ll be the trusted expert behind the scenes, delivering next-level support for consumer, business, and treasury digital banking services — and elevating the team along the way.

Requirements

• High School Diploma or equivalent.
• 4 years of financial institution experience (including 2 years in electronic banking).
• Expert-level knowledge of bank products and services.
• Exceptional communication skills — in person, on the phone, and in writing.
• Ability to explain complex digital and regulatory topics in clear, professional language.
• A passion for delivering “one-touch resolution” and exceeding customer expectations.
• Ability to independently analyze and resolve complex issues.
• Detail-oriented multitasker who thrives in a fast-paced environment.
• Strong problem-solver with a keen eye for fraud detection and risk mitigation.
• Confident leader who can guide others through challenging situations.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfortable navigating core banking systems and standard office technology.

Nice To Haves

• Industry certifications or related military experience? We value that too!

Responsibilities

• BE THE DIGITAL BANKING EXPERT
• Master our deposit products, fee schedules, and electronic banking services.
• Maintain advanced knowledge of treasury products and a solid understanding of commercial loans.
• Stay ahead of the curve by reviewing system updates and FIS bulletins for customer impact.
• SOLVE COMPLEX CHALLENGES
• Provide elevated support for branches, call centers, treasury teams, and business customers.
• Resolve complex digital banking questions with confidence and limited assistance.
• Detect fraud indicators and protect both customers and the bank.
• TRAIN & EMPOWER OTHERS
• Serve as the escalation point for the Electronic Banking Support team.
• Train internal staff and external customers on electronic services.
• Support onboarding for Business Online Banking, ACH Origination, Wire Origination, Account Reconciliation, and more.
• ENSURE ACCURACY & QUALITY
• Review and approve Business Online Banking registrations and Treasury applications.
• Perform testing and quality control for quarterly system updates and new services.
• Complete compliance training and ensure processes meet regulatory standards.

Benefits

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match
• Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED