Commercial District Manager - Field Sales & Service (North Carolina)
About The Position
The Commercial Division Manager will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process/policy improvements. This position will require the skills necessary to develop a team, monitor/manage district performance, and train the territory team in business and role responsibilities. This position will travel in territories to visit key account customers, monitor performance, and train and lead the territory managers executing sales and service strategies resulting in improved commercial (sales/service) outcomes for our customers and the Company.
Requirements
- Minimum of 2-3 years of demonstrated success leading a team to achieve results in a service, sales, and customer service function.
- Proven proficiency in remote work- ability to work independently while staying connected with a distributed team.
- Strong computer skills, including MS Excel and PowerPoint. Experience with business intelligence tools (ex. Cognos, Microsoft PowerBI, etc.) is strongly preferred.
- Highly organized communicator with the ability to effectively communicate to workgroups and individuals efficiently.
- Demonstrated ability in planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis.
- A dedicated commitment to customer service excellence, with a proven track record of providing professional and proactive support that builds customer confidence, trust, and long-term relationships.
- To be considered for employment, candidates must reside in North Carolina.
Nice To Haves
- Automotive aftermarket is a strong plus
Responsibilities
- Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements.
- Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction.
- Develop and implement action items for territory development (customers, product lines, etc.)
- Manage and support Field Service Technicians
- Conduct weekly meetings for the following topics: Territory KPI review
- Technician discussion (training gaps, performance issues, etc.)
- Review of any issues that were escalated.
- Communicate/review any business updates, process changes and other critical info.
- Ensure Technicians are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.)
- Payroll reporting and approvals
- Daily management reporting (revenue, dispatch data, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
