Field Service Engineer II (Charlotte, North Carolina)

Haemonetics

1d • $1 • Onsite

About The Position

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details The Field Service Engineer (FSE 2) will support the Blood Management Centers onsite in the field and provide support to our Blood Centers. This role will currently require residency in or near Charlotte, NC with flexibility to travel as needed (please see travel requirement). Essential Functions: Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales Serve as a focal point for problem resolution assistance to subsidiary or distributor support Responsible for editing, writing, and modifying Service and Training manuals and SOPs Install, upgrade, repair, a nd maintain instrument systems in defined territory Provide technical support to staff, contractors and customers Manage the Service Territory including distributor’s service staff Respond to service requests and ensure customer satisfaction Manage service parts inventory levels Complete all required documentation in service tool (SFDC) same day as service Provide timely and accurate reports as requested Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc. Maintains routine contact with existing customer base Accurately complete expense reports weekly All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.
• 2-5 years relevant experience
• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Must have good technical writing abilities
• Must be able to work independently and as a team player
• Computer experience and literacy a must
• Familiarity with field alignments, electrical/electronics, and mechanical systems
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
• Travel requirement: 65% depending on geography and customer utilization.

Responsibilities

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Install, upgrade, repair, a nd maintain instrument systems in defined territory
• Provide technical support to staff, contractors and customers
• Manage the Service Territory including distributor’s service staff
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Complete all required documentation in service tool (SFDC) same day as service
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base
• Accurately complete expense reports weekly

Benefits

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• health and welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level