Commercial Collections Specialist

KeyBank•Amherst, NY

8d•$19 - $25•Hybrid

About The Position

We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions. Customer service skills, such as compassion and empathy, are essential to success in this role. A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

Requirements

High School Diploma or GED equivalent is required
Minimum 1 year of customer service experience is required
Excellent verbal and written communication skills
Strong interpersonal and leadership abilities
Ability to work independently and as part of a team
Proficient in handling pressure and meeting deadlines
Analytical skills for research and problem solving
Exceptional attention to detail
Demonstrated ability to handle multiple tasks accurately

Nice To Haves

Previous experience training or mentoring others is a plus
Adaptability to changing environments

Responsibilities

Communicate with clients primarily by phone to help resolve account delinquencies
Provide courteous and effective service, offering solutions to bring accounts current
Handle high transaction volumes accurately and efficiently
Meet established production goals and deadlines
Manage and diffuse challenging client situations independently
Collaborate as part of a team and assist in training new staff as needed